Digital Platform Leader

1 week ago

Montréal, Canada Transat Tours Canada Full time

**Company Description** Be part of the journey **

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, care for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism. We have also won the title of world's best leisure airline several times over. And that's just the beginning.

Want to join us? As soon as you're hired, you'll enjoy travel privileges to discover the world. You'll also have the opportunity to work in a modern, inspiring environment.

The Digital Platform Leader - airline sector - acts as a resource for the proper functioning and evolution of the digital products under his/her leadership. Digital platforms for the airline sector include: international Air Transat websites, chatbots, online check-in platforms, flight status...
You use a data-driven, user-centric approach to recommend digital innovations that deliver value to users. You will ensure the prioritization of initiatives that meet the needs of our customers, Transat's business needs and that follow market directions.

Reporting to the Director, E-Commerce, you will collaborate in the construction of the digital roadmap. You will work with key stakeholders, such as digital experts, analysts, UAT & monitoring teams to build cutting-edge digital experiences. You will define the success factors and measure the benefits of the evolutions.
- Understand user needs;
- Monitor the market and request competitive analysis or relevant expertise reports;
- Act as a product guru;
- Prioritize product functionality for the development team;
- Validate with internal and external customers all information for the writing of requirements;
- Write statements of work (SOW), user stories and functional specifications for the development;
- Collaborate with analysts to understand development issues;
- Define the Most Valuable Solution (MVS) for each initiative;
- Maintain an up-to-date and prioritized product backlog based on customer value;
- Participate in functional testing and coordinate internal demo presentations;
- Participate in the definition of the vision, orientations and objectives of his perimeter;
- Develop indicators and monitoring methods for the performance of the scope under his responsibility;
- Ensure continuous improvement by integrating user feedback and analytics into the roadmap.

**Qualifications**
- Bachelor's degree in e-commerce, computer science or project management;
- 7 years of relevant experience in the development and management of digital products (web and mobile, chatbot...);
- Ability to quickly understand user needs and translate them into functionality for the team;
- Ability to manage priorities;
- Proactive and motivated to seek answers, generate ideas and develop new skills;
- Ability to clearly and effectively articulate ideas and issues to technical and non-technical team members and validate the success of key changes/improvements;
- Knowledge of Agile concepts, framework and philosophies;
- Bilingualism, written and oral (French and English).

**Additional Information**
Job location : 5959 Boulevard Cote Vertu Ouest, Saint-Laurent, Quebec H4S 2E6

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