Dispatcher

Sika Canada is a wholly owned subsidiary of the Sika Group. The company develops and manufactures special construction products for the building and civil engineering sectors, which include concrete repair, protection and structural reinforcement, sealing and bonding, waterproofing, concrete admixtures and additives (ready-mixed concrete, precast concrete, shotcrete, etc.), industrial, commercial and institutional flooring and roofing systems. Sika Canada is also active in the home improvement and consumer solutions market with a range of specific products. The Industrial Products Division develops sealing, bonding and protection solutions for the railway, automotive, truck, industrial body and other OEM markets, windshield replacement, shipbuilding, appliances and equipment, fenestration, etc. Sika Canada has regional offices and industrial sites in Quebec, Ontario, Alberta and British Columbia and employs over 400 people in Canada. The company is ISO 9001 - 14001 certified and a member of the Canada Green Building Council (CaGBC).

**Exciting Challenges**
- Our Brantford plant is looking for a Dispatcher to join our team ASAP The Brantford plant is a manufacturing facility that mainly provides product in our Residential Construction business unit, selling to our renovation centres for home improvement projects.**What's in it for you?**
- The opportunity to be a part of a strong, evolving team.
- You will consistently work with various internal departments including Sales, Production, Planning, and the Warehouse allowing you to learn different areas of the business and how they interact.
- Being part of a large, growing, safety-minded organization gives you a chance to grow with us - there are plenty of opportunities for growth both nationally and internationally with Sika.
- Training and development offerings to support career growth.
- An organization devoted to new ideas and input from our employees.
- Group benefits and pension plan programs.
- $1,000 Employee referral program, employee recognition programs and fun company events.

**The role**:

- Answer enquiries from customers / sales and process all requests; escalate and communicate professionally & effectively.
- Work closely with all areas of the Operations team to ensure that all orders are coordinated for on time delivery.
- Schedule delivery appointments.
- Ensure that all inbound and outbound shipments are coordinated with respective staff at each shipping destination.
- Meet performance deadlines and adhere to all client shipping requirements.
- Contact Freight providers for available freight units daily.
- Check inventory to make sure requested product is available.
- Input freight costs for each order into SAP.
- Ensure all orders are invoiced daily.
- Coordinating with Account Managers, Logistics Coordinator, CSR, Warehouse and Production team members to ensure inventory is available prior to scheduling shipments.
- Communicate with Warehouse Supervisor and Shipping Team Members re: loads per day, priority loads, and changes to load schedule.
- Interact with drivers, direct drivers for pickup/delivery to location(s).
- Schedule Long Hauls for early AM to maximize freight unit availability.
- Support and back up Customer Service.
- Negotiate freight rates, fuel surcharge, drop fees.
- Comply with laws, regulations and standards, completing any required documentation as applicable.
- Adhere to all Sika Canada Inc. service standards and policies, including Health & Safety.
- Work in compliance with the provisions of Occupational Health & Safety.
- Perform all other duties as assigned.

**We Need Your Skills**

**What we need from you**:

- Minimum of grade 12 or equivalent; post-secondary diploma is an asset.
- SAP and EDI experience an asset.
- Good command of MS Office (Excel and Word) with an ability to quickly learn new software
- Ability to multi-task
- Strong computer data entry skills
- Must have strong computer skills for document creation and tracking
- Strong ability to multitask and prioritize in a busy environment
- Adaptable, strong communicator, and problem-solving skills a must
- Must be dependable and demonstrate ability to follow directions.
- Ability to be flexible and work extended hours as required.
- Effective communication skills, both orally and in writing.
- Problem solving and priority setting skills.
- Follow Sika Canada Inc.'s training on all procedures applicable to the position (SMS, Environment, Health & Safety).

**Job Category**
- IT/ SAP, Procurement / Logistics / Materials Management

**Job ID**
- 12638BR