Business Performance Coordinator

Reporting to the Director, Business Performance the Business Performance Coordinator, is responsible for leading the planning, organizing, and coordination of various APEGA-wide programs. The Business Performance Coordinator works collaboratively across the organization at all levels from Administrative to Executive, to enable effective and efficient implementation and execution of key operational processes and programs. These programs include enterprise/organization-wide scheduling (the Annual Cycle and the Master Calendar), Records Management, Privacy, the Business Process Management System (Compass), Occupational Health and Safety (OHS), Crisis Management and the Project Management Office (PMO).
As a result of cross-organizational engagement, this role identifies and makes recommendations for process improvements and change initiatives for APEGA leadership consideration, including identifying gaps and risks. This role will also lead business improvement projects at the direction of the Director. Day-to-day, this role is self-directed and is responsible to the Director for program outcomes and deliverables. The focus is on organizational change management rather than technical change management.

**Responsibilities**:

- Overseeing the day-to-day implementation of Compass, (APEGA’s business process management system) by managing APEGA’s Controlled Documents maintenance and creation (e.g., policy, procedures, process maps, guidelines, forms, templates) and provide process support and advice to the business, including use of templates, formatting, terminology consistency, documentation best practices.
- Proactively building and managing a documents inventory, including planned work. Review work plan to prevent duplication, document and process conflicts, and ensure organization alignment.
- Being the internal consultant in the development of controlled documents and conducting a review for alignment and potential conflicts with other policies and procedures.
- Managing the process of document development to facilitate cross-functional consultation and proactively identify and recommend opportunities to reduce or address operational impact.
- Being responsible for managing key processes (i.e., Document Control), the maintenance and configuration of applicable tools to support organization-wide use, and as the process owner for Compass, facilitating the overall integration of business functions in Compass.
- Leading the coordination of key APEGA programs including Records Management, Privacy, Crisis Management, Annual Cycle/Master Calendar.
- Supporting the Director on the strategic management of key Corporate Services programs including providing operational support to the Director, Business Performance to enable timely and high-quality program delivery.
- Drafting of reports, briefing notes, and communications on process, changes, or background for the Director to communicate with Management and the Executive Leadership Team.
- Responding to and routing of internal inquiries; planning and scheduling key program and department meetings and events.
- Collecting and maintaining data and metrics to support reports to Audit Committee, Council, the Executive Leadership Team and other stakeholders.
- Monitoring for regulatory and governing body changes to legislation, program requirements or best practices, and coordinating necessary changes.
- Partnering with Office Services and People Experience, who are responsible for the day-to-day operation of the Health & Safety program.
- Identifying and recommending improvements to the Annual Cycle based on risks or gaps created due to changes in strategy or organizational needs.
- Providing project management support for priority business projects by leading end-to-end projects as identified by the Director, Business Performance
- Managing the planning of projects as assigned to ensure the project has clearly defined scope, resources, schedule, and budget.
- Providing support for the PMO, as needed, and as assigned by the Director, Business Performance.
- Researching, creating, coordinating and/or completing project documentation, ensuring it is accurate and complete.
- Providing regular project updates to other Project Managers, the Project Sponsors, and/or the Project Management Office.
- Identifying opportunities for process improvements within the Project Management Office
- Partnering with the Senior Advisor & Director, Business Planning, drive the development of process documentation, polices, and procedures for the Project Management Office including the implementation of document control and records management policies and guidelines.

Competencies, Skills & Attributes
- Competencies: Exemplifying Integrity, Fostering Communication, Results Orientation, Service Excellence, Teamwork, Adaptability, Analytical Thinking, Improving Business Processes, Problem Solving and Project Management.
- Experience and knowledge of change management, project management and pr