Supervisor, Event Security

Company Description

At Maple Leaf Sports & Entertainment Ltd. (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

As a valuable member of the Security Services team, you will be part of the Gameday Operations group of the Security department delivering security services for all Maple Leaf Sports & Entertainment Ltd. events, people and assets. Your leadership, passion and dedication to teamwork will contribute to inspiring others and living our vision and values delivering extraordinary safety and security services and customer support.

This hourly position will lead the Event Day Guard team for all Sporting and Concert events hosted by MLSE. The Supervisor, Event Security will be an integral part of the overall MLSE security operation. This position requires hours including evenings, nights and weekends depending on the events and activities in all MLSE venues.

**RESPONSIBILITIES**
- Lead by example & provide ongoing coaching, training and motivation to the department’s Event security staff.
- Ensure the safety of fans and employees through effective crowd management.
- Communicate positively and professionally with all staff and fans.
- Utilize a “one team” approach and ensure departmental integrity and winning vision delivered.
- Ensure adherence by fans and employees of MLSE policies and procedures.
- Ensure timely and effective reporting and follow up on all incidents.
- Liaise with third-party contractors during events. (including Paid Duty Police officers)
- Maintain an understanding of Event Security Staff Collective Bargaining Agreements in place; foster positive employer/employee relations accordingly.
- Adhere to MLSE service standards, policies and procedures.
- Work in compliance with the provisions of the Occupational Health & Safety Act.
- Perform other related duties as required.

Qualifications
- 3-5 years of experience in supervisory role
- Proven ability to listen, understand and communicate effectively
- Ability to obtain Smart Serve Certification
- Demonstrated ability to build and develop professional relationships
- Sports & Entertainment environment experience is a definite asset
- Outgoing, organized, diplomatic and self-motivated
- Ability to lead a positive, innovative and encouraging work environment
- Shown ability to perform well under pressure; manage multiple priorities at a time
- Work in compliance with the provisions of the Occupational Health & Safety Act
- Work in compliance with AGCO regulations
- A positive, winning approach, incorporating integrity, confidentiality and discretion
- Possession of valid Security License (Bill C-159) an asset
- Availability to work days, evenings, weekends or nights as deployed/instructed.

Additional Information

We thank all applicants for their interest, however, only those selected for an interview will be contacted.