Operations Support Manager

**Company Overview**:
Established in 1994, TeksMed Services Inc. is a leading disability and claims management firm, offering employers across Canada a complete solution to workplace injury and short-term disability claims management. Our team of experts have devised processes and methods that effectively reduce wage loss and claim costs by helping ill and injured workers maximize their work potential. We focus on ability, not disability; provide fast, world-class health care, and assist in establishing an early and safe return to work. TeksMed is currently looking to fill an opening within our Operations team, based in Chilliwack, British Columbia. This is a full-time position for a Manager, Operations Support who will directly report to the Vice-President, Operations.

**Position Overview**:
**Key Responsibilities**:
Team Leadership:

- Lead and manage the Operations Support team, made up of various specialties and areas of focus.
- Provide guidance and mentorship to team members on the unique aspects of supporting operations.
- Focus on high performance, while exhibiting TeksMed’s core values of Passion, Innovation, Respect, Family, and Service Excellence.

Process Optimization:

- Identify and implement operational improvements specific to disability management processes to enhance efficiency and effectiveness.
- Develop and maintain standardized procedures for disability case management and client relations.
- Standardize strategic initiative development and implementation through the organization.

Data Analysis:

- Analyze operational performance data to identify trends, opportunities, and areas for improvement.
- Prepare reports on case metrics, outcomes, and performance indicators.

Client Relations:

- Collaborate with the Operations team to ensure seamless communication with clients.
- Ensure clients’ expectations are exceeded through providing support to the service delivery model.
- Liaise with clients (prospective and existing) from time to time, to ensure our service delivery model is optimal.

Regulatory Compliance:

- Stay abreast of relevant disability management regulations (occupational and non-occupational) and ensure operational practices align with legal requirements.
- Collaborate with the team to implement changes as needed.

Training and Development:

- Work closely with the team to develop and deliver processes, policies, and training programs for Operations.
- Provide ongoing coaching and development opportunities for team members.

Quality Assurance:

- Implement and monitor quality assurance measures to ensure the accuracy and effectiveness of disability management support services.
- Conduct regular audits and assessments.

Qualifications:

- Proven experience in disability management operations or a related role, is considered as asset.
- Strong leadership and team management skills, with a focus on effectively leading a multi-disciplined team.
- Excellent analytical and problem-solving abilities.
- Effective communication and interpersonal skills.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$70,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Chilliwack, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person