Assistant Manager, Infrastructure Operations

**About 24-7 Intouch**

24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

**About the Job**

Reporting to the Senior Manager, Infrastructure Operations - the Assistant Manager is responsible for the day to day administration and supervision of the Infrastructure Operations Systems and Network Specialists.

The incumbent will establish work priorities and ensure all department and 24-7 Intouch policies & procedures are being adhered to.

**As Assistant Manager, Infrastructure Operations, You Will**
- Infrastructure capacity planning, monitoring and overseeing the development of supporting documentation
- Implementation support, patching, documentation, and maintenance
- Manage daily operational tasks including Jira ticket queue ticket assignments, Start-of-Day reporting and subsequent actioning
- Responsible for overseeing the operational management of networking devices, servers, software packaging and deployment strategies, desktop support, virtualization, storage, backups and replication, data centers, public cloud services, and Active Directory
- Observe and evaluate staff work performance
- Prepare and conduct employee performance appraisals in consultation with department management
- Coach and counsel staff in accordance with department and organizational policies and procedures
- Resolve employee issues within scope of responsibility; escalate other issues to department Management
- Develop and implement operational solutions to ensure strategic goals are successfully implemented
- Maintain inventory control and asset management

**Requirements**:
**As Assistant Manager, Infrastructure Operations, You Have**
- A computer science or engineering degree, community college diploma in a technology field, or equivalent industry experience
- 3+ years of experience in a similar type of role combined with leading teams including direct oversight, professional development and mentoring
- Proven ability to communicate in both user-friendly and technical language with all levels of an organization
- Strong time management, change management, analytical and problem-solving skills
- Demonstrate the ability to work in a global, multicultural environment wherein diplomacy and a passion for diversity are paramount
- Excellent written and verbal communication skills
- Ability to develop and maintain positive working relationships with a wide audience including executives, technical staff, end users, and external clients
- Demonstrated ability to establish and maintain positive working relationships with employees at all levels of the organization
- 24-7 Intouch provides Equal Employment Opportunities in accordance with all provincial and federal laws. 24-7 Intouch is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics._
- Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws._

**Benefits**

**Benefits of Working as an Assistant Manager, Infrastructure Operations**
- Competitive salary ranges from $80,000 - $100,000 CAD (dependent on experience, certifications, and portfolio)
- Industry-leading medical, vision, and dental benefit plans + paid time off benefits
- Amazing career growth opportunities
- Please note that any such advancement or growth opportunity within the company does not constitute the filling of a vacancy or open position and instead constitutes an opportunity to advance into a more senior role based on time in service and exceeding company expectations._