Manager, IT Infrastructure

The Manager, IT Infrastructure & Cloud Services manages the development and maintenance of reliable, efficient and secure IT Infrastructure, network and cloud computing services to meet the current and future needs of the organization. This position is also responsible to provide leadership and guidance to the IT Infrastructure team for all management functions of the unit.

**Job Duties**:

- MANAGING UNIT- Manages staff and labour relations issues and provides leadership, guidance, support and direction to the unit including: hiring staff, conducting performance reviews and follow up, identifying training and development needs, coaching and motivating staff; and coordinating work activities and deciding on disciplinary action up to and including dismissal where necessary
- Fosters the development of a multi-disciplinary team approach
- Prepares and manages the unit’s budget and is accountable for meeting budget targets and goals
- Continuously evaluates, develops/selects, and implements the unit’s service delivery competencies, methods, and tools
- Plans, directs, and oversees the management, delivery, and coordination of a portfolio of projects for the unit
- Establishes, authorizes, and oversees the implementation of training and development programs for the staff
- Cascades branch operational objectives, ensuring staff are meeting established standards and practices and, where necessary, makes improvements to work processes
- Ensures all staff are cognizant of, and subscribe to, their responsibilities to protect the confidentiality and privacy of information and addresses any breaches as appropriate
- Manage staffing workload allocation, review and approve monthly time tracking for all branch resources and prioritize work against operational objectives and planned commitments

IT INFRASTRUCTURE & CLOUD SERVICES- Manages the unit responsible for cloud and on-premise infrastructure and operations including LAN/WAN networks, telephony, data centre (servers, storage, middleware) and cloud computing services
- Manages WCB cloud and on-premise system availability, reliability, security, and scalability including Disaster Recovery services
- Acts as a senior escalation point for IT Infrastructure related technical issues, assesses the business impact and oversees resolution activities
- Maintains IT infrastructure by ensuring that appropriate controls are fully implemented across the environments and operating effectively, and that alerts are investigated in a timely manner
- Represents IT Infrastructure unit in architecture decisions and infrastructure development initiatives that are aligned with the business requirements
- Recommends infrastructure technology and cloud solutions as well as assists in cost estimation and benefit analysis for proposed solutions
- Recommends alternatives for IT infrastructure architecture in order to ensure business sustainability
- Evaluates overall IT infrastructure capacity in order to ensure optimum system performance
- Collaborates with IT peers and internal business partners to shape their strategy with regard to technology solutions and ensures they are aware of IT Infrastructure and Cloud platform service offerings and capabilities
- Defines, prioritizes, and manages IT Infrastructure related programs and project initiatives
- Tracks business case outcomes for Infrastructure related initiatives including cost, benefits, and risk
- Ensures alignment of technology Infrastructure products and services with business requirements
- Develops, negotiates and refines Infrastructure and Cloud SLAs based on business requirements
- Maintains awareness of existing/new industry and technology trends, and makes recommendations for implementation of new/upgraded systems and technologies

MANAGING SERVICE PROVIDERS- Procures IT services and/or contractors in accordance with WCB standards and practices
- Establishes and maintains vendor relationships
- Develops a service provider network and manages relationships with contractors, including monitoring performance, service deliverables and achievement of milestones

**Qualifications**:

- Completion of a recognized degree or diploma program in an IT related discipline
- Minimum ten (10) years Infrastructure technology domain experience (e.g. compute, network, storage, etc.), including minimum five (5) years leading the delivery of large-scale cloud-based and on-premise infrastructure capabilities and operations (Microsoft Azure preferred); and minimum three (3) years of progressive IT leadership experience supervising/managing IT professionals, preferably in a large, unionized environment
- Strong technical knowledge of common infrastructure platforms and cloud based offerings including Infrastructure as a Service (IaaS) and Platform as a Service (PaaS)
- Knowledge of managerial techniques and principles
- Ability to lead, manage, mentor, and motivate staff to achieve desired results across the division, and take corrective acti