Service Desk Administrator
7 days ago
"Skills Required: - Should have an experience of 1-3 years handling Service Desk - If the associate has worked on Service Now ticketing tool would be an advantage - ITIL V3/ V4 Foundation certified - Excellent spoken and written skills for both English and French. Must be fluent to a professional level in French (reading, writing and speaking) - Excellent Customer Service - Should have the capability to do multitasking - Should have good team skills - Should be Proactive and ready to take initiatives Good to Have Skills: - Very good troubleshooting knowledge for PC and peripheral Hardware troubleshooting (including print & scanning devices) - Basic networking and Troubleshooting, LAN, WAN, Wireless, VPN, Dial up knowledge - Escalates unresolved problem/issues/requests to the proper tier 2 and 3 support team - Exposure to ITIL processes - Ready to be flexible with shifts - Co-ordination with multiple stake holders / Third party Vendors for break-fix - Create the Standard Operating Procedure and update the knowledge database documentation whenever required - Remotely accessing hardware or software for clients to make changes and fix problems Roles & Responsibilities: - Good understanding of Incident, Asset, Problem and Change Management (ITIL) - Provide first level support for any IT related problem following the Operation Procedures defined - Escalate to the right team and following the right procedure when the issue is outside of the SD support - Follow up the escalated tickets to the L2 team till closure - Do follow up with users to get additional information or to confirm the proper resolution (keep a small personal backlog - Strive hard to keep all the defines SLA’s green (FCR, FLF, CSAT, AHT, ASA, backlog etc.) - Recommend technical/process improvement" **Job Types**: Full-time, Permanent **Salary**: Up to $110,000.00 per year **Benefits**: - Dental care - Employee assistance program - Extended health care - Life insurance - On-site parking - Paid time off - RRSP match Schedule: - Monday to Friday Supplemental pay types: - Bonus pay Ability to commute/relocate: - Montréal, QC: reliably commute or be willing to relocate with an employer-provided relocation package (required) **Experience**: - handling Service Desk: 4 years (required) - Service Now ticketing tool: 1 year (required) **Language**: - French (required) Licence/Certification: - CompTIA A+ (preferred)
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Front Desk Office Administrator
7 days ago
Montréal, Canada B&D Sante Et Bien-Etre Naturels Inc. Full time**Job Opportunity: Front Desk Office Administrator at B&D Natural Health & Wellness** **Are you ready to join a thriving team dedicated to transforming lives through holistic health and wellness? B&D Natural Health & Wellness is seeking a dynamic, organized, and enthusiastic individual to be the first point of contact for our clients as a Front Desk Office...
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Bilingual Service Desk Analyst
5 days ago
Montréal, Canada Nova Networks Full timeNOVA Networks is seeking Bilingual Service Desk Analysts that have a strong knowledge of Office 365 and the Office suites including administration of the product \ license management. The Bilingual Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint. You are “cool” under pressure demeanor and confident, alert...
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Consultant Service Desk Analyst, IT Support
5 days ago
Montréal, Canada Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
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Service Desk Agent
2 weeks ago
Montréal, Canada Sai Infotech Full timeMinimum 4+ year of experience Required Technical skill - Service Desk Support Knowledge of End Users computing Devices (Laptop, Desktop, VDI) Ability to provide Technical Support over the phone Assist with support of network connectivity, PCs, and VPN connectivity Experience on Remote Desk Client Software’s **Job Type**: Fixed term contract Contract...
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Bilingual Service Desk
1 week ago
Montréal, Canada Compugen Inc Full time**Job Title** - Bilingual Service Desk **Vacancy No** - VN6588 **Work Location** - Montreal, QC **Base Pay Range** - To be discussed during the recruitment process **Job Details** **Position: Bilingual Service Desk** **Location**: **Montréal, QC** **Position: Bilingual Service Desk** *** **Emplacement : Montréal, QC** **À propos de...
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Service Desk
2 weeks ago
Montréal, Canada Atlantis IT group Full timeService desk - Bilingual Montreal, QC - Ful Time **Required Skills**: Should be efficient in understanding business requirements and negotiate with business if they are doable. Key Skills: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk analyst. providing L1/L1.5 support, excellent...
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Service Desk Analyst
14 hours ago
Montréal, Canada Teamware Solutions (quantum leap consulting). Full time**Role: Service Desk Analyst (Canadian French Speaking)** **Location: Montréal, QC (onsite role)** **Max Salary: CAD 50K/annum** **Type - Full Time** **Key Responsibilities**: - Assist with the deployment of Office as part of migration to Office 365 - Configure and Support all End User Devices which includes OS settings, system drivers, encryption,...
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Front Desk Manager
16 hours ago
Montréal, Canada Fairfield Inn & Suites by Marriott Montreal Full time**Fairfield Inn & Suites by Marriott Montreal** Our modern hotel provides an unparalleled location near Old Montreal, Canadas most notable destinations, including the Port of Montreal, Gay Village, China Town and Université du Quebec a Montreal. **Reasons To Join Our Team!** - **Cellphone Allowance**:You will be reimbursed $50.00 a month on the use of...
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Service Desk Technician
2 weeks ago
Montréal, Canada Hatch Full time**Requisition ID**:89065 **Job Category**:Information Technology **Location**:Montreal, QC, Canada Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work...
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IT Support/service Desk
2 weeks ago
Montréal, Canada ILabz Technology Full timeProvide technical support for resolution of IT problems, incidents, issues, requests and queries. - Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. - Understands incident management process, adheres to client information system policies, and service desk procedures - Answers inbound customer calls...