Manager, Partnerships

Requisition ID: 161053 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **NOTE**: There are two opportunities available: 1) Manager, Partnerships & Customre Loyalty 2) Manager, Customer Growth Strategy **Purpose** The Manager of Partnerships & Customer Loyalty is an exciting opportunity within the Retail Customer Growth Strategy team. The primary purpose of this role is to leverage the Scene+ loyalty program and support partnerships to drive acquisition, engagement, deepen customer relationships and deliver against partnership commitments. Working collaboratively with internal stakeholders across product, marketing and channel as well as our external loyalty partners, this role will lead and/or support the development of strategies and programs that helps achieve business objectives, align with the Bank’s growth strategies and deliver a seamless customer experience across all touchpoints. **Key Accountabilities** - Contribute to the ideation, design and development of innovative, effective and future looking strategies to accelerate growth or drive new revenue streams by acquiring new customers, elevating engagement and deepening existing relationships for Retail Customer Growth programs, business line products / solutions and loyalty partnerships / programs. - Help champion and drive the execution of high impact go-to-market programs for new products, partnerships, and programs with a loyalty lens that will accelerate customer growth and/or drive new revenue streams - Build partnerships by working collaboratively with key partners both within and outside of the Bank to deliver omni-channel programs that resonate with customers. - With a digital first approach, support the optimization of the return of marketing dollars. Achieve targets by performing analysis, test/learn, creating sound business justification for targeted investment. - Accountable for attaining targets associated with programs / initiatives, and effectively managing and prioritizing amongst multiple simultaneous projects - Work alongside data and analytics partners to report on program performance, share key insights and recommendations with key stakeholders. - Understand how retail product financials inform budget requests and business casing - Actively support the Retail Quarterly Planning process to enable leadership and partners to align on the annual and quarterly priorities required to deliver against targets and create customer value. - Help drive a customer focused culture with peers and cross-functional partners. Challenge the status quo to ensure that the customer experience is central to delivery of programs. Work with partners across the business to solve for key customer pain points related to program, offer or product fulfilment. - Contribute to the bank’s evolution of personalization and the optimization of customer value propositions by sharing clear campaign and program learnings, customer research and market insights. - Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. - Contribute to a high-performance environment and help foster an inclusive work environment supporting the Scotiabank vison and values. - Contribute to an environment in which the team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles. Ensure the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.