Direct Support Specialist Team Lead

6 days ago

Moncton, Canada CBI Home Health Full time

**Team Lead - Moncton (NB)**

CBI Home Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join CBI Health and find where your better begins.

**Your Role**

As a Team Lead, you will report to, and work closely with, the Operations Manager to ensure the support needs of all individuals residing in the assigned home(s) are met or exceeded, while seeing to it that staff members feel valued, motivated and committed to excellence in all their areas of responsibility. Providing leadership and guidance in a collaborative, team-oriented environment, you will contribute to ensuring that the environment is safe and that the daily administrative requirements of operating the home are met, including staffing levels.

**PRIMARY DUTIES**

Leading by example in your assigned home(s) as a Team Lead, you will:

- Build strong relationships and rapport with all supported individuals within the home to gain a good understanding of their preferences, needs, triggers, responses, etc.
- Coach and monitor staff to ensure everyone understands all aspects of care, individual support plans and behavioural support plans, escalating any performance concerns to the Operations Manager.
- Support Clinical and Operational team in developing the meal and recreation plan, ensuring adherence of same.
- Assist in providing orientation to new staff to ensure continuity of support and care for individuals.
- Take inventory and order all household supplies and goods that have been approved by the Manager.
- Complete weekly/monthly/quarterly progress reports and submit to the Operations Manager and the Clinical Team.
- Perform day-to-day audits of documentation.
- Track and identify trends and escalate issues accordingly.
- Ensure a healthy and safe environment for all supported individuals and employees,
- Responsible for the creation of staff schedules within the homes in addition to timekeeping to ensure staff hours are accurate.
- Ensure individual and household budgets are maintained in collaboration with the Operations Manager

**What you will need to be successful**:

- Minimum Grade Twelve education, preferably post-secondary, Developmental Service Worker Certificate, or a combination of related education/experience
- Bring at least one (1) year of experience in a hands-on role as well as in a leadership capacity.
- Ideally, have community experience such as in mental health, working with youth and adults with behavioural challenges.
- Hold current CPR and First Aid Certificates.
- Provide a Clear Criminal Record Check with Vulnerable Sector Screening obtained within the last 6 months.
- Be prepared to participate in Safety Care Training (de-escalation and physical management training).
- Be able to provide employee development and coaching in a teamwork environment.
- Ability to foster a team approach within the home.
- Ability to work a variety of shifts including weekends
- **Valid Class 5 NB Driver's license required**

**Join us at CBI Home Health - where working together makes great things happen**.

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