Customer Service Representative

1 week ago

Edmonton, Canada Kohltech international Full time

**Reports to**: Customer Service Manager

Kohltech Windows and Entrance Systems is a leading window and entrance system manufacturer with manufacturing facilities in Nova Scotia, Ontario and Edmonton. We believe our growth and success can be directly attributed to the emphasis we place on service, quality, and innovation and the involvement, commitment and enthusiasm of our outstanding employees. Kohltech Windows & Entrance Systems has been recognized for overall business performance and sustained growth with the Canada's Best Managed Companies designation.

**Job Summary**: Our Customer Service Representatives are the first point of contact with our customers. The Customer Service Representative will be responsible for responding to existing dealer inquiries and ensuring the highest level of customer service.

**Job Duties**:

- Maintain service to existing customer base to maximum potential, working closely with your Territory Manager to foster and develop relationships with new dealers/customers.
- Create quotations for products to dealers/customers. Will also check existing quotes and assist dealers/customers with any changes that are required in order to meet industry standards.
- Maintain a high level of knowledge about product line, as well as provincial and federal building codes as it pertains to the quoting software.
- Proactive resolution of specific customer-related issues.
- Communicate with production and management personnel as required to meet company objectives and customer needs.
- Data entry, filing and other administrative duties as assigned.
- Other duties as required, from time to time.

**Qualifications**:

- Post-secondary education - business graduate preferred.
- Experience in the building supply industry considered an asset.
- Retail and/or sales experience considered an asset.
- Strong communication skills, organizational skills and attention to detail.
- Ability to work in a team environment and without supervision.
- Strong decision making ability.
- Completion of Leadership Development an asset.
- Strong knowledge of Microsoft Office Products.
- Strong level of computer skills required.

Kohltech is a dynamic company offering competitive compensation and benefits. Starting salary negotiable and highly dependent on previous experience.

**To apply**:
**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Ability to commute/relocate:

- Edmonton, AB T6V 0M7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What are you salary expectations?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- retail and/or sales: 1 year (preferred)
- building supply industry: 1 year (preferred)

**Language**:

- English fluently (required)

Work Location: In person

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