Property Manager

ONE Properties (ONE) is seeking a **Property Manager **to join our vibrant and fast-paced team in Calgary, Alberta.

**The Opportunity**

The Property Manager position will appeal to a responsible individual who enjoys the variety in management of operations and projects. This person will lead day-to-day operations at the property and will be responsible for implementing the business strategy and leading the staff who are responsible for administration and execute the day-to-day services at the property. The Property Manager actively oversees the Leasing, Maintenance and Resident Services teams to create an exceptional living experience for residents. Responsibilities also include risk management, contributing to and adhering to property budgets, staff and contractor performance management and ensuring a high level of customer service is delivered and maintained at the property.

The Property Manager reports to the Regional Manager-Residential.

**Accountabilities**

**Operations**
- Lead and assume overall accountability for the results and activities that occur at the property, ensuring the efficient and effective operation of the business based on the agreed strategy and approach.
- Ensure the property is well maintained and managed in accordance with approved budgets and in accordance with applicable laws and regulations.
- Assist the Regional Manager in the preparation of the property budget and its execution through effective marketing, retention, expense control, and administration.
- Approver for purchasing of supplies and services within company policy parameters.
- Coordinate and negotiate short-term contracts and jobs.
- Obtain quotations for supplies and services as required within company policy parameters.
- Oversee property contracts ensuring performance and completion of work, including dedicated janitorial and security personnel.
- Update security Post Orders as required and circulate to appropriate team members.
- Review and approve invoices for payment in concert with company policy.
- Conduct scheduled and impromptu inspections of the Property.
- Conduct weekly vacant suite inspections.
- Manage and mitigate risk, responsible for incident reporting.
- Work in cooperation with the Construction and Services teams to successfully complete various projects, including, but not limited to, capital improvement projects, conducting daily inspections.
- Enforcement of the Residential Tenancies Act and the Tenancy Agreement when residents are in breach, including initiation of civil action if required.
- Ensure operations records, files and documentation are maintained accurately and timely and in accordance with established procedures.
- Ensure that the Fire Safety Plan is kept up to date, and that stated safety protocols are executed.
- Take the lead role on-site in emergency situations.
- Liaise with retail and office property management in this mixed-use property to ensure smooth operations between the two areas and cooperative management of any shared facilities or amenities.
- Other duties as required and assigned by the leadership team.

**Leasing**
- Oversee and make recommendations on pricing and incentive strategies to clients that align with market conditions and the approved leasing plan.
- Monitor the leasing process, work with the Leasing Manager to analyze leasing reports and ensure reporting is accurate and up to date in real-time.
- Ensure effective advertising strategies are in place to drive sufficient traffic to the property to meet business objectives.
- Approve leasing commissions and bonuses.
- Monitor the lease renewal process, negotiate renewals with residents, make recommendations for deviation of rent increase amounts if warranted.

**Customer Service**
- Employ excellent customer service and conflict resolution strategies when communicating with residents.
- Practice excellent resident relations through working with team leads to ensure resident concerns and complaints are dealt with in a timely and professional manner.
- Monitor resident touch-point follow-up and feedback, taking service-recovery action if warranted.
- Oversee community communications, ensuring professionalism and consistency in messaging.
- Participate in community events, as appropriate.

**Human Resources**
- Motivate, coach and supervise staff using pulse-point performance management.
- Oversee day-to-day operational activities, quality and efficiency of work and cohesive handoff of responsibilities among the property teams.
- Schedule staff shifts and ensure adequate coverage for vacation absences.
- Oversee and assist in the training of direct reports.
- Ensure all teams are appropriately staffed and trained.
- Monitor activity and services provided by the Resident Services team.
- Monitor activity and services provided by the Maintenance team.
- Monitor activity and services provided by the Leasing team.
- Schedule and facilitate regularly scheduled staff meetings.

**Direct Reports**:

- Reside