2023-021 Human Resources Generalist/ Quality

The position of Human Resources Generalist/ Quality Assurance participates in the delivery of Human Resources services. Reporting to the Manager of Human Resources the Generalist will assist with all assigned Human Resources related matters. The position is responsible for maintaining the HRIS, recruitment functions, staff scheduling, and administrative duties as assigned. This position also coordinates Quality Assurance oversight for the agency, and co-chairs the agency QA committee.

**QUALIFICATIONS AND REQUIREMENTS**:

- Bachelor Degree or College Diploma in Human Resources preferred or other relevant diploma with DS sector HR experience
- CHRP Designation preferred
- 1-2 years related experience preferably in a unionized setting
- Valid Ontario driver’s License and access to a reliable vehicle

**DUTIES AND RESPONSIBILITIES**:
**1. SYSTEMS ADMINISTRATION SUPPORT (HRIS)**:

- Maintain the Human Resources Information System, inclusive of the Performance Management System
- Input and maintain confidential employee records in the HRIS and maintain employee documentation
- Coordinating and monitoring the annual Core Competency Review process and provide assistance to managers and individuals on framework and process

**2. COORDINATES THE RECRUITMENT PROCESS**:

- Coordinating staff recruitment and selection process including but not limited to: advertising, attending job fairs, screening applicants, setting up interview schedules, conducting interviews, checking references, advising applicants of outcome.
- Monitoring the appointment terms and conditions of new hires or promotions to ensure they are in accordance with the collective agreement, position requirements, salary scale and compensation and benefits

**3. STAFF SCHEDULING**
- Coordinate, assign and schedule staff to meet the agencies service delivery requirement
- Develop and post electronic schedules for assigned programs while following the Collective Agreement and appropriate legislation
- Ensuring accurate schedules are available for all employees;
- Process and backfill planned absences, vacation requests, unpaid absences, shift changes, leave of absence requests as per Collective Agreement and individual location criteria;

**4. OTHER HUMAN RESOURCES DUTIES**:

- Maintain Mandatory Staff Training records while ensuring compliance with Quality Assurance Measures
- Book training sessions for staff as directed
- Respond to inquiries from management and staff as appropriate
- Ensure compliance with labour laws and union contracts
- Ensuring all employee records are secure and information is maintained confidential
- Special projects and other reasonable duties as required and assigned by the Manager, Human Resources, or Executive Director

**5. COORDINATES THE QUALITY ASSURANCE MEASURES BY**:

- The implementation of Quality Assurance Measures and standards outlined in the Ministry of Community and Social Services Regulations for the DSLG Quality Assurance Committee
- Coordinates the Developmental Services Quality Assurance Compliance review, and prepares and collates information for the Committee
- Identifying training requirements for staff to ensure compliance with Quality Assurance Measures and HR standards
- Maintaining staff training records as proof of compliance under the regulations and identification of outstanding issues
- Outlining the compliance requirements for any third-party contractors and ensuring they provide proof that they meet the regulations
- Participating as a member of the DSLG Quality Assurance Team, develops a Quality Assurance framework and organizational system for the agency
- Ensuring IMS documentation is complete, with Admin through service audits and reviews, and reports updates to Director of Client Services
- Ensuring team/committees that all required supporting documentation is linked to the Focus database with Admin Support
- Participating in Domain Committee meetings
- Providing monthly status reports on the progress and accreditation domains, targets, work to be completed, and any issues with Admin to Director of Client Services
- Overseeing, and providing support to, Domain Committee groups
- Participating in the drafting of policies and procedures required by Domain groups through the committee for approval by the Executive Director
- Completing the Ministry of Children, Community and Social Services quarterly Service Data Reports with Director of Client Services and IT Manager

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**6. RELATED TO POLICIES AND PROCEDURES**:

- Operates in accordance with applicable Legislative, Ministry and professional association requirements of the position
- Is knowledgeable about, ensures others are knowledgeable about and complies with Quality Assurance Measures (QAM) guidelines as directed by the Ministry of Children, Community and Social Services (MCCSS)
- Is knowledgeable about, ensures others are knowledgeable about and complies with the agency’s policies and procedures
- Operates, at all times, in a safe