Client Partner, Information System and Knowledge

Why Fraser Health?:
Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

We have an exciting
**Full Time** opportunity for a
**Client Partner, Information System and Knowledge Management** to join our team at
**Central City Tower** located in
**Surrey, BC.**

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.

Curious to learn what it’s like to work here? Like us on
**LinkedIn** (fraserhealthcareers) for first-hand employee insights.

**The Information and Systems Reporting Team focuses on**:

- Assessing a range of systems and processes and user needs;
- Developing HR data systems and reports,
- Integrating information from a variety of sources.

**As part of this team your day will be spent in the following areas**:

- Workforce planning and forecasting
- Integrated analytics of staff data with information from within and outside of FH
- Discovery and development of drivers and data visualizations for fact-based business decisions
- Migrating, combining and calculating data
- Insight on FH staff supporting business improvements

**Here is what we would like you to have**:

- Bachelor's Degree in a field related to Computer Science, Human Resources, or Business Management;
- five (5) years of recent, related experience in Human Resources, systems programming or project management;
- Valid Class V, B.C. Driver's License and access to a motor vehicle.
- Proven ability to handle information management and technology projects in a large, complex organization.
- Ability to develop creative data, system and technology solutions for customer business needs.

Detailed Overview:
**Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**:
The Client Partner, Information System and Knowledge Management is responsible for managing, coordinating, and providing expert guidance and technical leadership to support the business needs to the Fraser Health People Informatics Systems. Provides project coordination services to ensure that system solutions and tools align with the organizational needs. Works with service providers and external vendors to establish timeframes, identify expectations, and review/assess products and solutions. Prepares education and assists with roll out of system modifications to users.

**Responsibilities**:

- Consults with leaders in Employee Experience portfolio to provide guidance, technical resources and expert advices to support the business strategy, operation workflow, system needs through the use of innovative approaches, and discussions on future system requirements.
- Acts as the business expert to provide guidance and resource within and outside of Fraser Health regarding data generated through the specialized Employee Experience information systems; Identify and uses/load data from other source information system to maintain the data integrity of the Employee Experience Information Systems. (ie Meditech seniority, sick and vacation banks to be used for ESP Scheduling system).
- Ensure all solutions and tools are initially planned to meet all Privacy and Security and Architecture requirements. Facilitate communication between vendors and or Employee Experience representatives/partners and Privacy and Security and Architecture. In addition, ensure forms and documents are completed by the vendor/EE staff as required.
- Develop tracking systems, prepares reports and conducts post-implementation project reviews; assesses project results and internal methodologies and makes recommendations on improvements to operations; coordinates monitoring and reporting on key quality/performance indicators for the business area
- Works with vendors to provide on-going support, training and maintenance of the systems within E