Lead, Information System and Knowledge Management

Salary range: The salary range for this position is CAD $45.46 - $65.35 / hour Why Fraser Health?:
Are you passionate about leveraging knowledge to drive organizational performance? Do you thrive in a dynamic environment where you can make a meaningful impact on how information is shared and utilized? If so, then we have an exciting opportunity for you to join Fraser Health as a **Sr Business Analyst / Project Manager**

**Here's what you'll be doing**:

- Oversee end-to-end project management, ensuring delivery within scope, time, and budget.
- Collaborate closely with HR Subject Matter Experts (SMEs), Change Management Leads, System Integrators, and fellow Project Managers to drive the successful implementation of the case management solution, ensuring seamless integration and alignment with ongoing digital HR transformation initiatives within the broader program.
- Develop detailed project plans, including scope, timelines, resource allocation, risk management, and communication strategies.
- Manage stakeholder expectations and facilitate effective communication across cross-functional teams.
- Lead requirements gathering sessions, document business requirements, and translate them into functional specifications.
- Work with technical teams and vendors to design and configure the case management/ticketing solution.
- Assess impacts of project change requests onto change management scope, timelines, and resource, and provide recommendations to leadership.
- Provide thought leadership on process design and optimization to support HR services’ shift to a case management service delivery model.
- Collaborate with change management teams to support the adoption of the new service delivery model.
- Develop training plans, support materials, and facilitate sessions to ensure successful user adoption.
- Lead user acceptance testing (UAT) efforts, ensuring the solution meets business needs and is fully functional.
- Establish test scenarios, develop testing criteria, and oversee issue resolution.
- Define operational support requirements for the post-implementation phase.

**To qualify for this role, you'll need**:

- Project Management Professional (PMP) Certification or equivalent.
- Three to five years of proven experience in HR service delivery operations.
- Strong expertise in leading digital transformation projects within HR or related fields.
- Extensive business analysis experience with proven success in requirements gathering, process mapping, and solution design.
- Experience in implementing case management/ticketing solutions or similar platforms.
- Strong strategic thinking and project management abilities.
- Ability to collaborate effectively with cross-functional teams.
- Highly collaborative with excellent interpersonal, negotiation, influence, and conflict management skills.
- A bachelor’s degree in Human Resources, Business Management, Computer Science, or Accounting.
- Three to five years of recent, related experience in Human Resources or Corporate Finance Accounting, with involvement in systems review and technical systems work, or an equivalent combination of education, training, and experience.

Detailed Overview:
**Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**:
The Lead supports the initiatives of Fraser Health's knowledge management strategy, primarily reporting to the assigned program/service with a matrix report to People Informatics & Systems, or reporting directly to People Informatics & Systems. Providing consulting and technical services, the Lead supports the conscious strategy of getting the right knowledge to the right people at the right time and helping people share and put information into action in ways that will improve organizational performance. The Lead works with Employee Experience areas such as HR Consulting, Benefits, Work Design & Compensation, Workforce Optimization, and/or Finance and Payroll departments and their respective customer base to identify the use of technology and systems, assess processes and user needs, develops systems and reports that pulls integrated information from a variety of sources. Works to ensure the smooth integration of information between payroll, benefits, finance and human resources. Reviews management plans, identifies sources of information and compiles reports with cost impact assessments. Identifies training needs within the assigned program/service area and provides training to staff to develop in-house expertise. Supervises and provides leadership to assigned staff.

**Responsibilities**:

- Provides consulting and technical resources to Employee Experience and/or Finance areas by assessing, developing, obtaining and/or compiling information and/or processes that support a strategy of knowledge management - getting the right knowledge to the right people at the right time and helping people share and put inf