General Manager

**GENERAL MANAGER**

Pizza Hotline, Manitoba’s #1 pizza chain, is looking for a top quality General Manager to lead operations at one of our locations. Working at Pizza Hotline means working in a strongly entrepreneurial environment marked by a hunger for innovation, dedication to “customer-first” excellence, and a deep passion for what we do. We aim to be the best in all aspects of our business and are looking to bring on team members who embody these same values. It’s an exciting time in our company, and we want to bring on the best people whose passion, drive, and commitment to excellence will push our company and our team to new and exciting heights.

As a General Manager you are responsible for overseeing and supporting all operations within your store. A Pizza Hotline General Manager acts first and foremost as a Brand Ambassador, embodying the values and virtues of our team in all aspects - in interactions with other team members, partners, and customers. Additional major responsibilities include: Maximizing sales and profitability of your store, maintaining excellence in product quality and customer satisfaction, development the store’s management teams, stewardship of all store reports, and serving as the direct point of contact between your store and the Corporate Support Office.

**Responsibilities & Duties of the Role**
- Continuously embody the values and culture of the Pizza Hotline team in all interactions
- Operational excellence in all stations, products, and procedures in the store. This includes all cost, inventory, and cash control, as well as food management, scheduling, reporting, and customer relations.
- Be in charge of total quality control for all food and service at the store. Ensure that every pizza and every guest interaction exceeds customer expectations.
- Manage all elements of hiring, training, scheduling, and Team Member management for all roles in the store
- Ensure that the store remains clean and safe, and follow all Pizza Hotline policies & procedures for safety, sanitization, and cleanliness
- Analyze store and ensure adherence to Food/Labour and Local store marketing plans with input into creation of the latter. Assess areas of improvement and further opportunity, related to increases sales and profitability and optimizing cost controls. Work with management teams and/or Corporate Support Office to implement strategies based on this analysis
- Champion all Corporate policies with your team by:

- Communicating as needed on issues including but not limited to: new policies, recipes, promotions, strategies, etc.
- Answering questions and concerns and resolving issues in a prompt and urgent matter as they come up from your store, your employees, franchisees, etc. in your district or other districts
- Directly monitoring, mentoring, and creating management teams in stores, and any other levels of staffing as required
- Conduct store audits, ensure adherence to action plans, and maintain positive work environments and culture of innovation, passion, and excellence

**This job is perfect for someone who has**:

- Extensive experience in the restaurant or retail industry (Degree in restaurant or hospitality management, or bachelor’s degree in commerce, business administration, etc. an asset)
- Should have experience in financial management of restaurants (reporting) and must have hands-on operational experience, hiring and firing of staff, new store openings, etc.
- Strong inter-personal and written, verbal, and non-verbal communication skills
- Strong leadership skills, who can inspire and motivate team members, and make decisions quickly and effectively while adhering strictly to brand standards and culture
- A deep passion for the restaurant industry, with a desire to work ‘hands-on’ and build positive morale and team spirit
- Ability to work independently and autonomously, bringing in larger teams when needed but taking charge of the process
- Technological competencies (including as a minimum: Office 365 experience, POS system use and capabilities)
- A flair and passion for new technologies, and automation and streamlining of routine processes
- Highest level of attention to detail, individual elements, and how they piece together into the product
- Keen understanding of consumers and a passion for serving the customer and always exceeding expectations

**And someone who is**:

- Motivated and ambitious, with a capacity and excitement for rapid, large-scale growth and development
- Passionate about excellence, and continuous betterment of self and the company
- Able to thrive in rapidly changing environments
- Able to withstand the pressures of rapidly changing operating environments, parameters, and continuously evolving expectations and needs
- Eager to move upwards in our company, and push our company to new levels of growth and innovation
- Eager to commit to more than a “punch-clock” job, and wants to challenge themselves and fully immerse themse