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Hotel Night Auditor

2 weeks ago

Kingston, Canada Hampton Inn Kingston Full time

Hampton Inn Kingston is looking for a service oriented individual to join the existing team of professionals to work the overnight shift. This position is part-time but may lead to full time hours based on the availability and flexibility of the applicant. If you have what it takes to go above and beyond to service the guests, WE WANT YOU.

**HOTEL FRONT DESK/NIGHT AUDITORS DUTIES AND RESPONSIBILITIES**:

- Warmly welcome and greet all hotel guests
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests and collect necessary information (e.g., contact details and exact dates of their stay)
- Provide information about the hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Coordinate with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Auditing, balancing, and verifying daily revenue documentation
- Managing the hotel’s inventory of reservations, room assignments, and vacancies
- Greeting guests, checking them into rooms, assisting with check-outs, and providing guests with important information
- Answering phones, scheduling wake-up calls, and assisting with reservation requests
- Responding to guest inquiries, complaints, and concerns
- Balancing cash drawers, record errors, and reconcile receipts
- Assist to set up breakfast in the mornings and prepare grab & go breakfast bags Monday to Friday.
- Promoting hotel services and features

**REQUIREMENTS**:

- Customer service attitude and passion
- Excellent communication and organizational skills
- Work experience as a Hotel Front Desk Agent, Receptionist

**Job Types**: Full-time, Part-time
Part-time hours: 24 per week

**Salary**: From $18.00 per hour

**Benefits**:

- Flexible schedule
- On-site parking

Schedule:

- 4 hour shift
- 8 hour shift
- Monday to Friday
- Night shift
- On call
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Kingston, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you willing to provide a police clearance report

**Experience**:

- Customer service: 2 years (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Work Location: In person