Inbound/outbound Call Centre Operator
2 days ago
**POSITION: Inbound/Outbound **Call Centre Operator**
**LOCATION: Work-From-Home**
**TERM: Full-Time, 1 Year Contract**
**Summary**:
The Call Centre Operator works an average of 38.5 hours per week; 12-hour shifts on a 2-week rotation.
Week 1: Sunday **_Monday Tuesday_** Wednesday Thursday _ **Friday Saturday**_
Week 2**:_Sunday_** Monday Tuesday **_Wednesday Thursday_** Friday Saturday
**Job Duties**
- Receives incoming telephone calls regarding road service requests and/or general club information
- Determines exact service requirements and inputs data into Emergency Road Service Programs for use by dispatchers and refers rural calls to contractors
- Outbound telephone calls to Members to welcome to CAA, Renewal Reminders, Lapsed member calls, Payment declines, Data clean up, Various promotions for past or existing members
- Respond to member inquiries regarding membership and Member Benefits, providing prospective members with information on all CAA North & East Ontario services.
- Renew, upgrade, sell new memberships and add associates as required.
- Performs various clerical duties
**Requirements**: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Previous Call Center experience is an asset
- Excellent interpersonal and listening skills
- Ability to work under pressure both individually and as part of a team
- Attention to detail
- Grade 12 or equivalent
- Excellent attendance and punctuality
- Fluency in both official languages is desired
- Successful applicants will be required to join Teamsters Local Union 91
- **Proof of COVID-19 Vaccination is required for all CAANEO employees**
Employment is contingent on satisfactory results of a Criminal Background Check and reference check.
Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.
**Job Types**: Full-time, Fixed term contract
**Salary**: From $16.55 per hour
**Benefits**:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Store discount
- Vision care
- Work from home
Schedule:
- 12 hour shift
- Day shift
- Evening shift
- Overtime
- Weekend availability
Supplemental pay types:
- Commission pay
- Overtime pay
COVID-19 considerations:
Proof of COVID-19 Vaccination is required for all CAANEO employees
All COVID-19 Safety Measures are strictly enforced in all CAANEO locations
**Experience**:
- Call Centre: 1 year (preferred)
- Customer Service: 1 year (preferred)
**Language**:
- English & French (preferred)
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