Customer Service Representative

1 week ago

Niagara Falls, Canada Delta Bingo and Gaming Niagara Falls Full time

TAPTIX ATTEDANT

**Primary Function**: To provide courteous and efficient service to patrons in the sales of bingo products, calling back winning bingo cards, and ensuring playing area is clean and ready for business.

**Supervision**: Works under direct supervision of session manager.

**Job Summary**: Interacts with customers on a daily basis, promptly responding to all requests in a courteous and efficient manner. Encourages the sale of company products at every opportunity and applies exemplary customer relation skills that promote a superior company image. Provides prompt service in time sensitive environment to help guarantee bingo event runs free of delays.

**Responsibilities include and are not limited to**:

- **Work co-operatively with charity members and co-workers.
**- **Obtain and maintain an AGCO License.
**- **Operate with cash float and paper inventory.
**- **Balance cash float and paper inventory at the end of the shift.
**- **Maneuver around the playing area selling bingo products.
**- **Work from and operate a POS sales system.
**- **Alert and ready to assist with running to for declared bingos.
**- **Assist to ensure bingo caller is aware of declared bingos.
**- **Assist to call back declared bingo in a clear, loud, and audible tone.
**- **Assist in paying verified winner correct prize amount.
**- **Assist to maintain playing area (tables, chairs, floors) by keeping area clean and free of clutter.
**- **Understand all of the Delta Bingo & Gaming programs and promotions.
**- **Respond to customer inquiries regarding bingo programs, Red 7, promotions, and any other product or service offered at the Gaming Centre.
**- **Assist to bundle paper and pocket slots.
**- **Immediately refer customer concerns to the session manager.
**- **Immediately report potential safety hazards to the session manager.
**- **Undertake other tasks and housekeeping duties as assigned by the supervisor.
**- **Comply with Delta Bingo & Gaming dress code.
**- **Behave in a professional manner (e.g. Refrain from the use of foul language).
**- **Must be able to work scheduled shifts.
**- **Demonstrate teamwork attitude through such things as willingness to cover shifts.

The above information is understood and agreed upon by the employee and the employer:

- ______________ _______________

**TAPTIX ATTENDANT (Employee) ** **Facility Manager (Employer)**
- ______________ _______________
**Date Date**

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-40 per week

**Salary**: $15.50 per hour

**Benefits**:

- Dental care
- Discounted or free food
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Night shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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