Front of House Administrator, Camps 2025

**Application Deadline: March 31, 2025**

Harbourfront Centre, on Toronto’s waterfront, is an innovative non-profit cultural organization which creates events and activities of excellence for a diverse public that enliven, educate and entertain. Currently, exciting seasonal employment opportunities exist in Harbourfront Centre Camps, one of Toronto’s largest, most diverse and creative day camps

As such, we are seeking a very organized, attentive and service-oriented **Front of House Administrator** to provide assistance in managing key office operations to ensure the smooth and efficient running of camp activities.

**Position Title**: Front of House Administrator

**Department**: Education, Camps

**Number of Vacancies**: 1

**Type of Employment**: Seasonal contract, from May - September 2025. Training starting in May 2025 (part-time hours) with an increase to a regular work schedule in June. Camps run from June 30 -August 30, 2025.

**Hours of Work**:Monday to Friday, 35-40 hours per week (training on weekends may be assigned)

**Rate of Pay**: $19 per hour

**Work Location**: On-site at our waterfront campus in Toronto

The Front of House Administrator plays a pivotal role in supporting the Registrar, Camps by managing key office operations to ensure the smooth and efficient running of camp activities. Key responsibilities include implementing administrative procedures aligned with camp policies, providing exceptional customer service to guardians and caregivers, and assisting camp staff with necessary resources to enhance camp delivery. This role demands strong organizational abilities, keen attention to detail, and excellent communication skills to effectively engage with both internal teams and external stakeholders.

**Duties**:

- Assist the Registrar with processing cancellations and changes in registrations.
- Support the Transportation Coordinator by updating the bus hotline daily.
- Sign out campers who take the bus at the end of the day in CampBrain.
- Oversee the general tidying of the front office area, including organizing books, toys, and restocking marketing materials.
- Provide technical support for attendance procedures, including troubleshooting and assisting with tablets and laptops.
- Process payments and refunds using the registration database and/or a Point of Sales system.
- File documents and maintain organized records.
- Stock, maintain, and track office supplies.
- Follow up on customer concerns and incidents.
- Support other camp staff with administrative tasks as needed.

**Requirements**:

- Currently studying in post-secondary education in a field such as education, the arts, administration, or a related field, or have equivalent experience.
- 1-2 years of customer service experience.
- 1-2 years of relevant experience in an office setting or administration.
- Previous experience in an education setting, daycare, school or camp.
- Exceptional written and verbal communication skills, with the ability to interact confidently with patrons, guardians, caregivers, staff, and volunteers.
- Ability to work independently, take ownership of tasks, and manage daily responsibilities effectively.
- Strong commitment to the safety of campers and staff,
- Consistently bring a responsible, positive attitude and enthusiasm to the role.
- Ability to remain calm and patient when addressing customer service concerns regarding buses and transportation delays.
- Experience with CRM systems and/or registration database software such as CampBrain is desirable.
- Standard First Aid and CPR-C certification is an asset.
- Must be legally eligible to work in Canada. All international applicants must have a valid employment Visa authorizing their ability to work in Canada for the duration of the seasonal contract.

**Our Values**:
At Harbourfront Centre, our values—**Open, Brave, Rigorous, and Kind**—reflect our commitment to inclusivity, imaginative risk-taking, excellence, and respect, ensuring enriching experiences for all.

**How To**:
Harbourfront Centre’s Camps team is dedicated to promoting equity, diversity, and inclusion. We are passionate about supporting participants of all ages and abilities in their growth and development. We encourage all qualified applicants to, regardless of race, ancestry, ethnic origin, place of origin, color, age, sex, gender identity, gender expression, sexual orientation, marital status, family status, creed, citizenship, or disability. We are committed to a barrier-free recruitment process and invite applicants to request accommodation at any stage of the hiring process.