Food and Beverage Manager

_Nita Lake Lodge opened in January 2008 and is a true mountain retreat. We strive to achieve our mission of 'delivering a luxury mountain lifestyle experience and provide unique and memorable moments for our guests who are at the heart of our business'. Set in Whistler Creekside on the shores of Nita Lake, the Lodge offers guests a mountain resort experience with close proximity to activities in all seasons. The property features 77 luxurious guest suites, a renowned Day Spa, two restaurants and a cafe._

The position of Food and Beverage Manager is integral to all aspects of the hotel’s Food & Beverage operations.

It is a floor-driven position, with a focus on training, supporting and developing a high performance teams, and delivering engaging, high caliber experiences to our guests.

This position helps oversee all aspects of Cure Lounge & Bar, the Den restaurant (coming soon), and Fix Café

Duties of the F&B / Restaurant manager include, but are not limited to:
**Floor & Service Management**
- Focusing on always filling all available tables
- Having strong working knowledge of the Open Table reservation management system
- Setting up the floorplan and section assignments for daily service
- Communicating with the service team to ensure seating for reservations and walk-ins is maximized, and sharing all special plans for each shift
- Supporting the GS team in answering the phone, greeting and seating the guests
- Addressing all guest concerns/complaints/compliments and communicating same to GM
- Supervising and coaching to ensure that standards in appearance, guest relations and service are being met.
- Liaising with Kitchen to ensure front/back cooperation and smooth food service
- Having strong working knowledge/ willingness to learn the Silverware POS system and ability to operate/troubleshoot
- Having strong working knowledge of the Open Table reservation management system
- Ensuring the proper cash out and punch out procedures are followed by all staff on the shift
- Work closely with the Meetings & Events Department, attending weekly BEO meetings; liaising with the Kitchen to provide the service expected by our guests
- Oversee Supervisors to ensure Dining Room, Lounge, and Cafe are clean, tidy, organized, follow Health & Safety standards; conduct spot-checks to ensure standards are being met

**Administration**
- Overseeing the process for inventory, ordering, wine list, menu printing, tastings, allocation of Duty, Personal and Promo accounts, daily sales reports and other duties as assigned
- To prepare schedule, ensuring staff shifts are allocated in a fair and equitable manner, and provide the hours required for retention of staff;
**Guest Relations**
- Being a “presence” at the door and on the floor, welcoming and appreciating our guests and setting the example for our service team
- Recognizing our regular guests and helping other staff to do the same
- Focusing on attention to detail
- Bringing all guest-service related issues to the management table for discussion

**Team and Personal Development**

Must be prepared to oversee training and mentorship for all members of Department
- Keeping current with trends in food and beverage and sharing information with management team
- Supporting management team in all staff-related issues
- Maintaining positive attitude toward all staff and management
- Representing a positive, polished personal and company image within the industry and the community

Setting personal and professional goals and seeking to consistently exceed them

**SKILLS, QUALIFICATIONS & EXPERIENCE REQUIRED**

**Experience Requirements**
- 3-5 years of fine dining restaurant experience is preferred

**Technical Skills Requirements**:

- Strong proficiency in inventory and cash management
- Strong food & beverage knowledge is preferred
- Proficiency with POS Systems and Open Table

**Soft Skill Requirements**:

- Must have a strong understanding of high-end restaurant customer service
- Must have excellent people skills
- Must be a strong leader and mentor
- Must be self-motivated and goal oriented
- Must be hands-on and have strong anticipation skills
- Must have proven ability to establish and maintain effective working relationships

***

**Salary**: From $58,000.00 per year

**Benefits**:

- Lifestyles benefit program
- Extended health care
- On-site parking
- Paid time off
- Bonus / Incentive program

Schedule:

- Evening shift
- Night shift

**Experience**:

- Restaurant management: 3 years (required)

**Job Types**: Full-time, Permanent

**Salary**: From $58,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Wellness program

Schedule:

- 8 hour shift
- Evening shift

Supplemental pay types:

- Bonus pay
- Tips

Work Location: One location