Client Care Specialist

**Company Overview**

ESS Support Services is an award winning not-for-for-profit community support services organization and community leader for over 40 years. Our mission is to care for aging adults in their homes and community through programs that support well-being. ESS offers a diverse range of high-quality services and accredited programs designed to support the independence, social well-being and health of our clients, along with a helping hand and respite for their families and caregivers.

**Summary**

Join our dedicated team as we embark on exciting program enhancement projects thanks to an Ontario Trillium Grant We are looking for a highly organized self-starter with a background in fitness or health promotion, who cares deeply about keeping seniors active and healthy. You will be responsible for developing and independently carrying out onsite individualized wellness care plans for seniors’ exercise and falls prevention program participants in the Etobicoke / West Toronto area. Along with the Manager, Health & Wellness, you will support the overall program goal of increasing client activity levels, and engaging clients in their well-being.

**Responsibilities**
- Develop individualized client care plans for motivating and assessing client wellness and program effectiveness, using best practice activity guidelines for seniors’ exercise.
- Schedule, implement and document individual client fitness and functional assessments for all current and new clients.
- Access and maintain up-to-date and confidential client case records using Alayacare and other software, MS Word and Excel.
- Work in collaboration with and support the Health and Wellness Coordinator to register and admit new clients and fill classes.
- Plan and coordinate a variety of specialized fitness workshops based on client interest.
- Provide relief coverage of group exercise classes designed for seniors that focus on improving or maintaining functional mobility, strength and improving balance.
- Provide coverage for other department staff as needed.
- Perform other duties as required, including occasional after-hours work (on-call rotation weekend support).

**Requirements**:

- Degree or Diploma in health promotion, gerontology, kinesiology, or comparable combination of education and experience.
- Current Fitness Instructor certificate from Canfitpro or Canadian Centre for Activity and Aging, with older adult specialization, other related fitness certification (i.e. Yoga, Tai Chi, etc.) or willingness to obtain, is preferred.
- Minimum 2 years experience working with older adults.
- Ability to work independently and in a team setting.
- Exceptional interpersonal, organizational and communication skills.
- Ability to work independently and as part of a team.
- Ability to speak a second language is an asset.
- Proficiency in MS Office and Zoom platform.
- Holds an active First Aid and CPR certificate.
- A satisfactory Vulnerable Sector Check.
- Must be able to travel weekly within Etobicoke. Valid Ontario Driver's License, a satisfactory driver abstract, and access to a reliable vehicle, is required.
- Able to provide proof of full 2 dose COVID-19 vaccination upon hire.

**Benefits**
- Hybrid work arrangement.
- Mileage reimbursement for work-related travel.
- Reimbursement for job related training
- Paid vacation days
- Opportunity for professional development
- Paid orientation/training

**Other Information**

To protect the health and safety of our employees, clients and their families and in the interest to follow strong public health measures, it is a requirement of employment at ESS Support Services to be fully vaccinated against COVID-19. ESS Support Services will consider cases needing accommodation as stipulated by the Ontario Human Rights Code.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) ESS Support Services will provide accommodation, accessible formats, and communication supports for the interview upon request.

**Job Types**: Full-time, Fixed term contract
Contract length: 36 months

Pay: $27.00-$29.50 per hour

Expected hours: 37.5 per week

**Benefits**:

- Mileage reimbursement

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- On call
- Weekends as needed

**Education**:

- DCS / DEC (preferred)

**Experience**:

- working with older adults and seniors: 2 years (preferred)

**Language**:

- Languages aside from English (preferred)

Licence/Certification:

- CPR/First Aid Certification (required)
- Driving Licence (required)

Willingness to travel:

- 25% (preferred)

Work Location: Hybrid remote in York, ON M9N 3B3

Application deadline: 2025-07-31
Expected start date: 2025-09-03