Seasonal Kitchen Supervisor

**SEASONAL KITCHEN SUPERVISOR**

Under the direct supervision of the Sous Chef, Whirlpool Restaurant and within established policies, procedures and guidelines, assists with managing the kitchen operations. To ensure that sound safety and operational practices and procedures are understood, implemented and adhered to. Ensure that the highest level of customer service is being offered to visitors and that operational safety; efficiency and timeliness are maintained to Niagara Parks Commission and management standards.

**Niagara Parks offers a range of $19.94 to $24.52 per hour (Pay Band 4).**

**QUALIFICTATIONS**
- Successfully completed the Cook Apprenticeship program or the equivalent knowledge/experience.
- Minimum three (3) years of experience in profession (following completion of apprenticeship).
- Knowledge of cooking methods and procedures.
- Sound knowledge of any applicable legislation/regulations and procedures including sanitation laws and the Occupational Health and Safety Act.
- Knowledge and understanding of inventory methods and procedures as well as quality inspections of goods.
- Interpersonal and communication skills including tact and diplomacy, customer service skills.
- Ability to perform the manual tasks associated with the position; knowledge of basic hygiene and sanitation.
- Ability to provide leadership to others including strong supervisory and organizational skills.
- Ability to safely operate various large and small mixing and steam powered equipment.
- Experience in monitoring function sheets and daily forecasts.
- Required to work variable shifts and weekends.

**KEY ACTIVITIES**

**Finance & Administration.**
- Ensures employees start and finish times are accurately reported for payroll purposes.
- Oversees daily kitchen operation of and provides training as required.
- Completes daily operations reports, incident, accident and other reports as required.
- Makes suggestions in order to improve safety, customer service or operational efficiency.
- Attends meetings, presentations, training and other sessions as recommended.
- Assists in gathering data for preparation of the budget and other financial reports
- Ensures efficient staffing levels are maintained and budgeted targets are met.

**Operations.**
- In cooperation with and under the direction of the Chef, directs and manages the overall supervision of operations.
- Ensures that all staff work in compliance with the Occupational Health and Safety Act, the Collective Bargaining Agreement and Niagara Parks Commission policies and procedures.
- Investigates, follows up and responds/reports on incidents, accidents and customer complaints. Assists in the coordination of planning, preparing, cooking, and serving food.
- Supervises students and unionized staff to ensure that all standards, safety procedures and policies are followed. Resolves kitchen issues as appropriate and reports to Chef as required.
- Assists in organizing and conducting monthly and annual inventories and ensures adequate levels of supplies of all inventories are available. Monitors quality of food, cleanliness of kitchen and other standards for the operations.
- Attends training seminars and trade shows where relevant, and relays the information gathered there to staff.

**Directing & Supervising.**
- Provides technical guidance, advice and assistance to staff.
- Participates in hiring, disciplining, staff development, training and employee relations;
- Monitors Uniform and staff appearance, ensuring standards are maintained.
- Documents coaching, counseling and discipline sessions and provide detailed feedback for annual staff performance reviews.
- Provides additional staffing as required by offering additional hours in accordance with the Collective Agreement and staffing procedures.

**Performs Other Related Duties**
- Makes suggestions in order to improve safety, customer service or operational efficiency.
- As assigned

**ADDITIONAL BENEFITS**
- 4% vacation pay;
- Passes to Niagara Parks attractions to share with family and friends;
- Free entry into all Niagara Parks attractions;
- Access to the Attractions Ontario Reciprocal Program;
- Free transportation on the Niagara Parks WEGO Bus Green Line and Falls Incline Railway;
- Free uniforms and parking;
- Employee discounts to Niagara Parks retail stores, culinary experiences, and golf experiences.

**Job Types**: Full-time, Seasonal

**Benefits**:

- Discounted or free food
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Morning shift
- Overtime
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Commercial Kitchen: 3 years (required)

**Language**:

- English (required)

Work Location: In person