Retail Supervisor

**Retail Supervisor**

Clifton Hill, Niagara Falls, is one of the most exciting places to work in the world’s premier tourist destination. Niagara Clifton Group, comprised of several attractions, restaurants, retail, and accommodation options, recently celebrated 95 years in business. With the efforts of our exceptional staff, we will continue our outstanding tradition of hospitality and service

**Job Summary**:
Niagara Clifton Group is currently hiring a **Retail Supervisor**. As a Retail Supervisor, you will create a warm and friendly shopping environment by providing exemplary customer service, overseeing day-to-day operations, providing training or guidance to staff, and ensuring the consistent operation of the retail store.

**Start**: ASAP

**Shifts**: Days, evenings, weekends, and holidays.

**Job Type**: Full-Time, seasonal.

**Compensation**:Based on experience.

**Why Choose Niagara Clifton?**
- Working in the heart of the Niagara Falls tourist district - right on Clifton Hill
- Opportunity to work in a fun location where you can feel like you are part of a winning team.
- Discounts on retail, food, and attractions.
- Experienced and supportive management team.
- A safe and healthy work environment, inclusive of COVID-19 preventative measures that meet or exceed government guidelines.

**Responsibilities**:

- Greet customers and answer questions in a friendly manner.
- Assist and provide accurate and timely information to customers.
- Process customer transactions using the POS system.
- Maintain the overall appearance and cleanliness of the store.
- Ensure racks, displays, and tables are well-merchandised and properly signed.
- Stock and rotate products in all displays.
- Take ownership of duties and responsibilities performed throughout the store.
- Complete daily opening and closing procedures/checklists in accordance with company policies.
- Work as part of the team to assure constant and consistent quality, service, cleanliness, and value to each customer.
- Coordinate with management for on-the-job training of new associates.
- Operate cash register and void transactions as needed while following company cash handling policies and procedures.
- Transfer supplies and equipment between storage and work areas by hand or use of a hand truck.
- Resolve customer complaints in a manner consistent with company policy, and with customer satisfaction in mind.
- Adhere to all company health and safety standards and guidelines.
- Perform other duties and responsibilities as requested by management staff.

**Qualifications**:

- A grade 10 education or equivalent is required.
- 2+ years of retail or customer service experience is preferred.
- Good verbal skills to communicate with customers, staff, and management.
- Physically able to perform light to medium lifting, pushing, pulling, reaching, bending, and walking.
- Computer literacy.

**How to Apply**:

- Niagara Clifton Group is an equal opportunity employer committed to building a diverse workforce. Niagara Clifton Group believes in fostering an inclusive, equitable, and accessible environment that brings people together to realize their full potential. We are committed to compliance with all applicable legislation including providing accommodation for applicants with disabilities. Please advise us at any point during the recruitment and selection process if you require accommodation._

**Job Types**: Full-time, Seasonal

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail: 2 years (preferred)