Inside Sales/customer Service Representative
7 days ago
**Company Overview**
Equinox Industries Ltd is a leading manufacturer specializing in polyethylene and fiberglass recreational products. Our innovative solutions include in-ground containers and self-watering planters designed to enhance outdoor experiences and promote sustainable gardening.
**Summary**
We are seeking an Inside Sales/Customer Service Representative to join our dynamic team at Equinox Industries Ltd. In this role, you will act as the key point of contact for customers, ensuring exceptional experience through responsive communication, accurate order handling and effective problem solving. This role supports sales efforts, coordinates with internal departments and ensures customer satisfaction from initial contact through order fulfillment.
**Responsibilities**
- Provide accurate information about products, pricing and availability
- Process customer order, quotes and returns efficiently and accurately
- Address and resolve customer issues, concerns and inquiries in a professional and timely manner
- Coordinate with production and logistics teams to ensure timely order fulfillment
- Build and maintain strong relationships with existing and potential customers
- Maintain customer records and update as needed
- Prepare and follow up on quotes, proposals and sales related documents
- Support the Outside Sales and Business Development teams on specific accounts
- Escalate complex issues to appropriate departments while maintaining accountability for follow-up
- Continuously seeking opportunities to improve customer experience
**Requirements**:
- High school diploma or equivalent, post secondary education in business or related field preferred
- 2+ years of experience in customer service, sales support or similar role
- Excellent verbal and written communication skills. French Bilingual is an asset
- Strong organizational and time management skills
- Proficient in Microsoft Office (Word, Excel, Outlook) experience with Sage Accpac system is an asset
- Ability to multitask and adapt in a fast paced environment
- Team player with proactive and customer first attitude
Pay: $55,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Expected start date: 2025-06-30
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