Lifestyle and Hospitality Manager

It's an amazing time to join Golden Life as we continue to expand our seniors housing, care, and services within western Canada.

We’re looking for a qualified temporary, part-time (0.75 FTE)** Lifestyle and Hospitality Manager **to join our team at Evanston Grand Village in **Calgary, **AB on a 6 month contract. Shifts are 6 hours per day, 5 days a week. If you are an organized, strong team player, then we’d like to hear from you

Under the direction of the Community Manager, the Lifestyle and Hospitality Manager provides direction and leadership to the departments of: Housekeeping/Laundry. The Lifestyle and Hospitality Manager provides support to all independent living residents in terms of moves, hospitality services and recreational and wellness services as appropriate. This is an out-of-scope position.

**Other duties will include, but are not limited to**:

- Builds the calendar of activities for the independent living residents, and coordinates all programming.
- Conducts monthly resident meetings in conjunction with the Community Manager, Kitchen Manager, and others as necessary.
- Works directly with the Community Manager to coordinate moves in and out of the Village.
- Conducts sales tours, calls, follow ups, and walk-ins and walk-outs with tenants or families (when available on weekdays) and documents on appropriate forms.
- Works with incoming tenants to complete lease agreements, risk assessments (where needed) and all forms required at move-in. Ensures tenant needs and preferences are addressed in programming, meal planning, hospitality and personal care services.
- Supervises the Housekeeping/Laundry department including hiring, scheduling, and performance management.
- Ensures that Golden Life Management policies and procedures are followed, including the completion of performance appraisals for staff in the relevant departments.
- Collects and maintains statistical information used to evaluate overall program effectiveness, client satisfaction and compliance with program objectives. Maintains an incident reporting system and keeps Community Manager apprised on an ongoing basis.
- Observes tenants during communal activities and during tenant-initiated interactions for changes in physical or cognitive abilities that require intervention or changes to service provision. Reports and documents same in the tenant record.
- Under the direction of the Community Manager, participates in Village planning, management and quality improvement activities.

**We are looking for the following qualifications**:

- Experience in a seniors’ healthcare setting preferred
- Strong leadership, interpersonal and conflict resolution skills
- Skilled communicator, both verbally and in writing
- Customer service oriented
- Computer literacy in a Windows environment; experienced in MS office
- Sound knowledge of housekeeping/laundry requirements related to residential care/assisted living and supportive housing.
- Knowledge of quality improvement, emergency procedures, WHMIS.
- Is a team player with a participatory leadership style
- Demonstrated experience with human resource/supervisory background;
- Ability to partner with a wide variety of stakeholders;
- Provide negative TB screening and full Immunization Record;
- Clear Criminal Record Check.

Our culture attracts proactive self-starters who exhibit good judgment, innovation, selflessness, courage, impact, candid communication, inclusion, integrity, passion, and curiosity. If this resonates, maybe you’re the right person to join the Golden Life team.

**What we offer you**:
At Golden Life Management Corporation, we are purpose-led. Our Philosophy is focused entirely upon providing the best possible quality of care to our residents and those we serve. We recognize that engaged employees are necessary to achieve our purpose and our Philosophy.

As a Golden Life Management Team member, you can expect to be treated with dignity and respect, to be challenged with your work, and to have the autonomy necessary to excel. We offer competitive rates and a comprehensive benefits package, which includes a voluntary registered retirement plan with company contributions, for eligible employees.

Golden Life Management is committed to recruiting a diverse workforce. Accommodations are available upon request during the selection process.

We thank all applicants for their interest. Only those applicants selected for an interview will be contacted.