Lifestyle Coordinator

**Company Overview** The Rockland Park Homeowners Association (RPHOA) is a not-for-profit corporation whose purpose is to manage, maintain, and operate the HOA amenities. The RPHOA will own, operate, and maintain the Rockland Park Lodge, a 4,750 sq. ft. exclusive community lifestyle centre that is situated on a 4-acre site. The main building will be the primary entrance into the park and will include multi-use rooms, a kitchenette, gathering spaces, and family-friendly change rooms and showers. The exclusive park will provide activities for all seasons with an outdoor swimming pool that includes a 25-meter lap pool and family-friendly zero entry area, pool side cabanas, a year-round hot tub, playground, central fire pit and gathering area, casual skate/adventure trail, hockey rink/basketball/modular skateboard area, pickleball courts, and amphitheatre. The RPHOA fosters a unique environment characterized by a dedicated and highly skilled workforce, grounded in mutual respect. Every employee contributes essential and measurable skills that help achieve the organization's strategic goals. Prioritizing safety, employees are committed to consistently meeting and surpassing quality standards in all their activities to exceed the expectations of RPHOA's customers. **Position Summary** “Ambassador of Fun," "Memory Maker," and "Neighbour Connector" are just a few of the underlying titles of this important role. The Lifestyle Coordinator reports directly to the General Manager, and is responsible for designing and implementing a wide variety of seasonal recreational offerings including registered programs and workshops, value-added activities, clubs, and special community events. Additionally, this role will manage captivating social media and website content to engage customers and encourage participation in all of the community’s exciting happenings RPHOA is dedicated to promoting engaging lifestyles for all community members by offering opportunities to learn new skills, stay physically and mentally healthy, and make valuable neighbour connections. Weekend and evening work will be required from time to time to facilitate programs and events and to attend team meetings. If you're bursting with ideas and ready to have a blast, let's join forces to create some seriously fun experiences together **Key Responsibilities**: **Recreational Offerings**: - Research, develop, plan, implement, and evaluate a variety of recreational offerings (registered programs, clubs, value-added activities, day camps, and events) to meet the needs of the community. - Promote and market all recreational offerings. - Book appropriate rooms and secure equipment for all offerings, purchasing as needed within the approved budget. - Keep team members updated on the status of offerings, including set up/takedown requirements. - Recruit and manage instructors, volunteers, and team members for all recreational offerings. - Address relevant questions, comments, and concerns of residents in a timely manner. - Work within the programs and events budgets, providing expected incomes and expenses monthly. - Administrate functions of programming, including contracts, licenses and agreements. - Write, edit and produce seasonal calendars/brochures of all recreational offerings. - Review, confirm, and submit invoices for payment. - Create and implement policy and procedure manuals related to programming. - Continue ongoing research, development, and analysis of all offerings, implementing new trends when viable. - Maintain accurate, detailed records of all recreational programs. - Assist the General Manager with the preparation and monitoring of the annual operating budget for recreation revenue and expenses. - Supervise RPHOAs Summer Camps. - Obtain feedback from participants and conduct community engagement to guide future planning. **Marketing and Communication**: - Work with the General Manager to design and execute an annual marketing and social media strategy to creatively market/advertise all recreational offerings through various means (including RPHOA website, Lodge communication boards, social media etc.). - Ensure all current contact information for the facility, as well as information for upcoming programs, events, seminars, registration dates, etc. is accurate on the RPHOA website. - Assist the General Manager to maintain the RPHOA website, Facebook, Linked-In, and Instagram accounts. - Support e-newsletter distribution with required materials to promote recreational offerings. - Write, edit and produce materials on events for distribution to the residents. - Seek out, coordinate, and complete sponsorship agreements for requests to support events from local community businesses for events. **Teamwork**: - Provide an exceptional customer experience and lead employees through example. - Assist with front-of-line service for all the residents needs, as required. - Check in residents and their guests, making them feel welcome. - Assist wi