Sales Support Specialist

1 week ago

Toronto, Canada OTT Financial Group Full time

OTT Financial Group is the parent organization of a group of financial services and investment companies. We leverage cutting-edge fintech innovations to bring excellent financial advice and best-in-class wealth management to our customers and business partners. Empowering 5,000+ merchants and hundreds of thousands of individual clients across Canada, we are the home to a wealth of expertise in forex and securities trading, mobile and cross-border payment, and investment fund management.
We are ambitious, results-focused, and forward-looking. At OTT, you’ll get numerous opportunities to learn and grow, alongside a cohort of talented people from diverse backgrounds and industries. Tackling business challenges in a collaborative and innovative environment, you’ll be encouraged to be your best self and make a meaningful impact.

We are looking for a **Sales Operations Specialist (Mandarin speaking)** to support our business growth in Toronto. This is a full-time position.

**What’s in it for you**:

- Competitive salary
- Extended Health, Dental, and Vision Benefits
- Life and Disability Insurance
- Performance Bonus
- Vacation Leave, Parental Leave and Family Medical Leave
- Centrally located modern and spacious offices close to Eglinton and Leslie
- Free use of onsite Gym and Sports Facilities, and regular Company Social Events
- Learning and Professional Development Support
- A chance to work in a dynamic, collaborative, progressive and high performing team
- Community involvement through the annual Terry Fox Run
- Tremendous opportunities for Growth and Development

And all the fresh coffee and tea you can drink.

**How you will contribute**:

- Assist Business Development Team to complete information gathering and boarding process
- Provide assistance to frontline sales during communication with internal departments on merchants’ complaints and issues
- Maintain boarding access to multiple partner acquirers’ portals
- Assist solving credential issues with partner acquirers’ contact persons
- Help develop and update go-to-market sales materials
- Maintain multiple sales pipelines and perform analysis
- Perform regular analysis on new merchants, existing merchants and VAS merchants

**What you bring to the table**:

- Min of 1-2 years experience in sales operations support, preferably in the payments industry
- Excellent phone communication skills, interpersonal skills, presentation, and training skills
- Strong English and Mandarin communications skills, comfortable with both marketing and technical writeup
- Analytical skills to interpret data to sound improvement plans to help streamline sales/customer on
- boarding processes
- Strong understanding of sales process
- Computer proficient and good Excel skills

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site gym
- On-site parking

Schedule:

- 8 hour shift

Work Location: One location

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