Sales Support Specialist

OTT Pay Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards, accounts, gift cards, mortgage, and more. We are heavily driven by ambition, results, and forward-thinking. At OTT Pay, you will find numerous opportunities to learn and grow, alongside a cohort of talented individuals from diverse backgrounds and industries. Working collaboratively in an innovative environment, you will be encouraged to excel and make a meaningful impact. This presents a unique opportunity to join an organization committed to transforming financial solutions. We are looking for a **Sales Support Specialist **to support our business growth in Toronto. The Sales Support Specialist will be reporting to the Sales Manager. The Sales Support Specialist will play a crucial role in assisting our sales team to achieve their targets and provide exceptional customer service to our clients. **_ What’s in it for you:_** - Competitive salary - Extended Health, Dental, and Vision Benefits - Life and Disability Insurance - Vacation Leave - Centrally located modern and spacious offices close to Eglinton and Leslie - Free use of onsite Gym and Sports Facilities, and regular Company Social Events - Learning and Professional Development Support - A chance to work in a dynamic, collaborative, progressive and high performing team. - Community involvement through the annual Terry Fox Run - Tremendous opportunities for Growth and Development **_ How you will contribute:_** - Assisting with the onboarding process for new clients: - Coordinate with internal departments such as operations, finance, and legal to expedite the onboarding process and address any issues or concerns raised by merchants. - Handling inbound leads: - Respond promptly to inbound leads, gather relevant information, and qualify leads based on predefined criteria. - Assign leads to appropriate Business Development associates in our CRM and follow up on assignments to update the status. - Engage with potential clients to understand their needs, provide product information, and offer solutions tailored to their requirements. - Monitor the OTT Pay website's Live Chat and respond to inquiries. - Collaborating with internal teams such as customer service, operations, and finance to ensure seamless communication and execution of sales initiatives. - Maintaining accurate records of sales activities, customer interactions, and relevant information in our CRM system. - Conducting market research and analysis to identify potential sales opportunities and contribute to strategic planning. - Assisting in the development and implementation of sales strategies and campaigns to drive revenue growth. - Providing regular reports and updates to the sales management team on inbound leads, sales performance, trends, and customer feedback. - Establishing processes to help boost efficiencies for Sales. **_ What you bring to the table:_** - Diploma or Bachelor's degree in Business Administration, Marketing, or a related field. - Proven experience in a sales support or customer service role, preferably in the POS payment industry or a related field. - Strong organizational skills with the ability to manage multiple tasks and priorities effectively. - Excellent communication and interpersonal skills, with the ability to build rapport and establish relationships with clients and internal teams. - Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce) is preferred. - Analytical mindset with the ability to gather and interpret data to support decision-making. - Detail-oriented with a focus on accuracy and quality in all tasks. - Ability to work independently as well as part of a team in a fast-paced environment.