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Front Desk Agent
3 weeks ago
Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
**Job Types**: Part-time, Permanent
Part-time hours: 24 per week
**Salary**: From $16.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Vision care
Schedule:
- 8 hour shift
- Evening shift
**Experience**:
- Customer service: 1 year (preferred)