Front Desk Customer Care Associate

1 week ago

Cochrane, Canada Mountain View Optometry Full time

**Ready to see your career in 20/20? Join us at Mountain View Optometry (MVO), where for over 25 years we’ve been giving patients more than just clear vision, we’re changing lives How? By protecting their precious peepers with compassion, professionalism, and a whole lot of eye love. We uphold these core values by being “Supportive,” acting with “Integrity,” keeping the “Greater good” in mind with every interaction, and being “Humble” and “Team” focused, which is just fancy talk for creating an amazing place to work and thrive.** **Now Hiring: Front Desk Customer Care Associate (A.K.A. the welcoming hero at the front lines of MVO)** Are you the type who loves helping people and brightening up their day (literally)? Do you have a sixth sense for excellent customer service, or just happen to have ninja-like phone-answering skills? Then you might be the perfect fit to join our high-performing, dynamic, and fun-loving team in Cochrane, AB At MVO, you’ll be the face (and often the voice) of our practice. Every patient who walks through our doors will remember you, not just because you greet them with a smile, but because you make sure they leave saying, "Wow, that was the best eye clinic ever" It’s a big role, but don’t worry, we've got your back (and your front). **What You’ll Be Doing**: - Master the art of greeting patients and answering phones like a customer service wizard. - Book appointments with the precision of a Swiss watchmaker (minus the tools, although our optical lab has those too). - Check patients in and out, process payments and insurance(adhering to best billing practices), and generally keep everything looking as good as a new pair of lenses. - Manage product inventory like a pro, because no one should ever be without their contact lenses or eye drops - Help the optical and pretest departments when they need a hand (or two). **What You Bring**: - Superpower-level relationship-building skills (no cape required, but appreciated). - A love for fast-paced environments, think of it like juggling, but with phones and appointments. - Communication skills that would impress even Shakespeare. - Experience with an EMR system is a bonus. If you’re a “technophile” and enjoy playing with gadgets, you’ll fit right in - Attention to detail that would make a diamond cutter jealous. - Team-player vibes, you’re not just in it for the glasses (although, free glasses are a nice perk). **What’s in it for You**: - Fulltime hours of fun per week (a.k.a. work, but who’s counting?) - Competitive hourly wage based on experience (cha-ching) - Extended health, dental, and wellness benefits (we care about more than just your eyes). - Vision benefits, because who doesn’t love free glasses? - Discounts for friends and family, time to become the most popular person in your circle. - Training, personal development, and room to grow with us. - A "Super Duper Fun Squad" that plans team-building events you won’t want to miss (seriously, ask us about it). - Charitable activities that let you give back while giving high-fives.

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