Casual Medical Office Assistant

2 days ago

Rocky View County, Canada Peak Medical Specialty Centres Full time

**About the Role**:
This role involves direct patient interaction, coordination of clinical flow, administrative functions, and supporting physicians both in the exam room and behind the scenes. Flexibility to work across multiple Pinnacle locations in NW Calgary is required.

**Key Responsibilities**:

- Greet patients in-person and via phone in a courteous and professional manner
- Schedule, confirm, and reschedule patient appointments according to physician preferences
- Make reminder calls and manage cancellations or no-shows using EMR (Med Access)
- Update patient demographics, insurance information, and medical history in the EMR
- Collect payments for uninsured services and issue receipts
- Manage and maintain a tidy, welcoming front desk and waiting room area
- Assist in training new staff as required
- Escort patients to exam rooms, prepare charts, and ensure readiness for physician visits
- Record patient vital signs (BP, height, weight, waist, head circumference) in EMR
- Perform urine dip testing and other basic in-clinic specimen collections
- Assist with booking referrals, diagnostic testing, and surgical consults
- Communicate physician instructions and follow-up care details to patients
- Help maintain exam rooms - clean, stock supplies, and set up for procedures
- Scan, link, and organize incoming medical records and lab reports in EMR
- Participate in inventory control and ordering (Staples, Grand & Toy, Culligan, etc.)

**Qualifications**:

- Medical Office Assistant Certificate or equivalent healthcare administration training
- Minimum 2 years experience in a clinic setting preferred
- Proficient in EMR systems (Med Access experience highly preferred)
- Strong communication and organizational skills
- Ability to work independently, multitask, and adapt to a fast-paced environment
- Excellent interpersonal skills and commitment to patient-centered care

**Additional Assets**:

- Experience assisting physicians with minor procedures or technical tasks
- Familiarity with Alberta Health protocols and billing practices
- Confidence in managing confidential records and adhering to privacy standards
- Positive team player attitude with initiative and problem-solving ability

**Why Join Pinnacle Medical Centres?**
- Work in a collaborative, patient-focused environment
- Be part of a growing healthcare team in a modern facility
- Opportunity for ongoing professional development
- Supportive leadership

**Job Type**: Casual

Pay: From $19.00 per hour

Expected hours: 8 - 40 per week

Schedule:

- 8 hour shift

Work Location: In person

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