Sales Coordinator

Is responsible to ensure that the area of Sales and Group Sales operates in a smooth, professional manner under the direction of the Regional Director of Sales and General Manager. This position will coordinate group room reservations and related functions with in-house departments, affiliates, and outside group contacts. Be proficient in all areas of reservations and general operations of the hotel. Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests and ensure all internal inventory systems are balanced.

**Primary Responsibilities**:

- To provide administrative support for team members when needed, including: typing all required correspondence, memos, sales proposals, contracts and letters, creating and maintaining various excel/word spreadsheets and other administrative tasks as assigned. Exceptional verbal and written communication skills as well as organizational skills are mandatory.
- To be knowledgeable of the daily/quarterly/yearly sales strategy
- To enter group blocks into Opera and audit group information on a regular basis to ensure that all revenue opportunities are maximized.
- To communicate group activity to all departments in the hotel to manage group blocks for upcoming week
- Assist in providing weekly forecast, weekly pickup and month end competitive analysis reports.
- Knowledge of computer design/graphic software such as Canva, Adobe InDesign, Photoshop, Illustrator, Publisher Photography, video and video editing experience an asset
- Strong Familiarity with various social media and web platforms including managing business pages is required
- To perform other duties as assigned.
- Qualifications:

- Past sales experience, preferably in hotel is an asset
- Professional attitude and appearance
- Excellent verbal and written communication skills
- Mandatory proficiency in MS Word and Excel required
- Proficiency in Power Point Presentation is required
- Must be creative self-starter, able to meet deadlines, work independently and possess excellent interpersonal skills
- Strong organizational skills
- High School graduation diploma required; business and or hospitality diploma or degree preferred.

**Health and Safety**:

- Follow hotel safe work procedures and policy, including the use of personal protective equipment.
- Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
- Report all injuries or illnesses to a supervisor or manager immediately.
- Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.

**Relationships**:
**Internal**:Hotel: All departments
- Corporate Head Office: Marketing

**External**: Guests: To provide service**:
**Qualifications**:
**Education/ Experience**:High School diploma or equivalent. Sales or Office Administration related post-secondary education preferred. Two years’ work experience in sales or office field preferred. Special consideration will be given to those who exhibit exemplary performance.

**Skills**:
***Strong verbal/written skills.
- Computer Microsoft/ Opera is an asset
- Attention to detail.
- Planning and organizational ability.

**Working Conditions**:

- Hours of work Monday
- Friday
- 8:30am
- 5:00pm
- May be required to work nights, weekends and holidays.
- Will be required to work in fast paced, stressful environment.

**Physical/ Cognitive Activities**:
A significant amount of time is spent communicating and interacting with various people inside and outside of the hotel.
- Reading and writing abilities are often used when communicating with the hotel outlets and outside contacts when planning menus and services, as well as to document any sales related activity.
- A large portion of time is spent, detailing contracts, conducting tours, meeting and greeting clients and/or meeting and directing with other hotel departments.
- Some travel is necessary in order to meet potential clients and to attend conventions and trade shows along with company meetings and training opportunities.
- Attention to detail is essential. Handwriting skills must be honed in order for all written information to be legible as this information is read by many staff members.

**Organizational Structure**:
**Reports to**: Regional Director of Sales and General Manager