Front Desk Receptionist

2 weeks ago

Guelph, Canada MM PHYSIO Full time

**Job Summary**
MM PHYSIO, a trusted multidisciplinary physiotherapy and rehabilitation clinic, is seeking a friendly and organized **Front Desk Receptionist** to join our growing team. As the first point of contact for our patients, you will play a vital role in delivering outstanding customer service, managing appointments, and supporting day-to-day clinic operations in a professional, patient-focused environment.

**Duties**:

- Greet and welcome patients and visitors in a warm, professional manner
- Schedule, confirm, and manage patient appointments in an organized calendar system
- Handle patient inquiries and provide helpful, supportive customer service
- Maintain accurate patient files, ensuring confidentiality and compliance with privacy regulations
- Assist with administrative tasks including filing, data entry, and proofreading documents
- Coordinate with physiotherapists, massage therapists, and chiropractors to ensure a seamless patient flow
- Keep the front desk area tidy, organized, and welcoming at all times

**Requirements**:

- Proven experience in a customer service or front desk role, ideally within a healthcare, physiotherapy, or dental setting
- Proficiency with phone systems, office equipment, and basic scheduling software
- Strong organizational skills and attention to detail for recordkeeping and file management
- Excellent verbal and written communication skills
- Ability to multitask in a busy clinic while maintaining a positive, patient-centered attitude
- Familiarity with basic proofreading techniques and efficient data entry
- High school diploma or equivalent (post-secondary education an asset)

**Job Details**:

- **Locations**: Cambridge & Guelph, ON
- **Type**: Full-time
- **Schedule**: Monday to Friday, with occasional Saturdays as needed
- **Compensation**: Competitive hourly rate (based on experience)
- **Benefits**:

- Supportive, collaborative work environment
- On-site parking
- Opportunities for training and growth

**Job Types**: Full-time, Part-time

Pay: $18.00-$22.00 per hour

**Benefits**:

- Flexible schedule
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

**Language**:

- English (required)

Work Location: In person

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