Support Services Coordinator

**Our Story**:
Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

**Our Team**:
Seniors’ Services is a division of Community Services at the Region of Waterloo. We collaborate with the community to plan, support and operate long-term care, residential and community programs in Waterloo Region.

We offer a variety of services and programs for older adults to enable them to age with dignity. We offer a warm, friendly atmosphere with modern amenities and quality care. Making sure that each person can live their best life is important to us.

**The Opportunity**:
Works collaboratively with the Management Team to manage the delivery of resident care services/operations in a 24/7 environment, ensuring effective delivery of person-centered services that meet established guidelines, standards, legislation, and regulations. Coordinates recruitment and retention activities for the Division. Implements orientation and training initiatives, and supports recruitment and retention.
- Researches, plans, and implements projects and activities focusing on divisional staff and initiatives (e.g., training, orientation, HR system enhancements, staff wellbeing initiatives). Develops project work plans and timelines. Ensures stakeholders are consulted, represented, and involved.
- Supports and coordinates the recruitment and selection of staff. Oversees and participates in interview coordination, onboarding, orientation, and activities to support retention.
- Creates, coordinates, and oversees on-boarding/off-boarding processes for staff. Develops, presents, and tracks orientation programs and checklists for new staff.
- Develops and implements outreach initiatives related to employment with HR. Responds to related inquiries. Liaises and presents to external organizations (e.g., post-secondary institutions, job fairs). Works with corporate communications and HR to develop promotional recruitment materials and website content regarding careers in the Division.
- Monitors, supports, and manages the attendance support program, availability system, and new employee probationary reviews, including databases to track and maintain records and analyze trends. Coordinates and/or participates in meetings with management, employees, and union representatives regarding attendance records and availability requirements. Prepares and drafts letters to employees.
- Manages and coordinates operational and administrative policies and procedures; participates in policy development and program reviews.
- Assists in managing vendor contracts. Participates in the development of tenders and proposals. Ensures contracts are up to date and in compliance with regional policy and standards. Analyzes and participates in evaluating submissions.
- Participates in the implementation of an emergency contingency plan and implements when necessary.
- Represents the Division on committees, advisory councils, and meetings as delegated by the Administrator.
- Provides tours of the Home as requested.
- Performs related duties as required.
- Knowledge and skills are normally acquired through a post-secondary certificate, diploma, or degree in a related field (e.g., business administration, human resources), plus progressively responsible related experience.
- Knowledge of administrative and human resources policies and procedures.
- Knowledge of the needs of persons living in long-term care, dementia care, supportive housing, and community programs for seniors.
- Knowledge of and ability to comply with policies, procedures, collective agreements, and related legislation (e.g., long-term care homes, health and safety).
- Ability to work independently and plan work to meet deadlines and changing priorities.
- Leadership, human relations, and facilitation skills to manage, develop, train, motivate, and support staff; establish and maintain effective working relationships with all levels of staff, volunteers, students, stakeholders, and the public; respond to questions and complaints; and participate as an effective team member.
- Research, analytical, organizational, project management, and continuous improvement skills to collect, analyze, synthesize, and report on assigned projects; assess departmental coverage to ensure appropriate staffing levels are maintained and workload considerations are applied; screen applicants; and work independently to complete