Current jobs related to Bilingual Customer Service Professional, Manulife - Quebec City - Manulife
-
Bilingual Customer Service Professional
1 week ago
Quebec City, Canada Manulife Full time**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....
-
Bilingual Mortgage Loyalty Specialist
1 week ago
Quebec City, Canada Manulife Full timeThe Bilingual Mortgage Loyalty Specialist role offers a dynamic opportunity to enhance client relationships and contribute to our mission of delivering exceptional service and innovative solutions. By understanding client needs and managing complex accounts, you will play a critical role in building long-lasting relationships and supporting clients through...
-
Bilingual Disability Case Manager
2 weeks ago
Quebec City, Canada Manulife Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...
-
Bilingual Underwriting Consultant
5 days ago
Quebec City, Canada Manulife Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...
-
Quebec City, Canada Manulife Full time**Join Our Winning Team as an Associate Manager and Make a Difference!** Are you ready to take your leadership skills to the next level and make a positive impact in the lives of Canadians? We are looking for dynamic Bilingual Associate Managers to lead and inspire teams of Absence Management, Short Term Disability and Long Term Disability Case Managers. If...
-
Bilingual Disability Claims Specialist
2 weeks ago
Quebec City, Canada Manulife Full time**Join Our Team as a Disability Claims Specialist and Make a Difference!** Are you passionate about coaching, helping others, and making a positive impact on the lives of Canadians? If so, we have the perfect opportunity for you! We are seeking enthusiastic bilingual team players to join our Absence Management, Short Term Disability (STD), and Long Term...
-
Quebec City, Canada Manulife Full time**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....
-
Bilingual Intermediate Claims Adjudicator
1 week ago
Quebec City, Canada Manulife Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...
-
Quebec, Canada Manulife Financial Full timeA leading financial services firm is seeking an Advisor Support Analyst in Quebec to enhance client interactions and resolve escalations. The ideal candidate will have a minimum of 3 years in customer service, with excellent communication abilities and a foundational knowledge of Manulife Wealth applications. Bilingualism in French and English is crucial to...
-
Quebec, Canada Manulife Financial Full timeA leading financial services firm is seeking an Advisor Support Analyst in Quebec to enhance client interactions and resolve escalations. The ideal candidate will have a minimum of 3 years in customer service, with excellent communication abilities and a foundational knowledge of Manulife Wealth applications. Bilingualism in French and English is crucial to...
Bilingual Customer Service Professional, Manulife
2 weeks ago
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
**Working Arrangement**
At Home
Are you truly excited and motivated about helping customers? Always interested in looking at ways to improve the customer experience? Do you love to problem solve and look for alternative options? Then we’ve got a role for you
**Main responsibilities**:
- Handling of inquiries by phone from our customers and financial advisors regarding accounts, products and procedures.
- Providing an outstanding customer experience, accurately and professionally
- Provide comprehensive information to callers, resolving most queries on the first call by researching information on resource systems
- Meeting productivity and quality objectives established by the department as well as Customer Experience Call Audits
**Qualifications/Skills**:
- Previous Customer Service experience
- Punctuality and Attendance is critical
- Great attitude and high energy
- Empathy
- Always looking for ways to enhance the customer’s experience
- Have a desire to make a difference in a customer’s experience
- A desire to learn and grow in a dynamic global company
- Technical knowledge
- Attention to Detail
- Effective Listening Skills
- Ability to understand questions and/or to probe for additional information or clarification to gain understanding
- Questioning and Innovating
- Ability to multitask
- Able to work in a very structured environment
- Teamwork and collaboration
- Ability to work in a fast paced environment
**Assets**:
- Background in a financial services industry
- Background in customer service
- Understanding of Investment products available to Canadian Investors (eg. RRSP, RRIF)
**About Manulife and John Hancock**
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
**Manulife is an Equal Opportunity Employer**
**Salary & Benefits**
The annual base salary for this role is listed below.
**Primary Location**
CAN, Quebec - Full Time Remote
**Salary range is expected to be between**
$38,625.00 CAD - $64,375.00 CAD
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short
