Customer Service Representative- Body Shop

1 week ago

Winnipeg, Canada Crown Auto Group Full time

**Crown Auto Group**, one of Canada’s 50 Best Managed Companies, and Aon Hewitt’s Best Employers is a family-owned company that believes in strong quality, integrity, and teamwork, we’re looking for a **Part-Time** **CSR /**Body** Shop Advisor** to join our team and take their career to the next level in a progressive company with opportunities

**Role**:

- Ensure reception area is neat and clean and exhibit an informed, professional approach with all customers
- Answer body shop telephones and take messages, assist or make appointments for customers.
- Approve and forward matched body shop orders and invoices to the Accounting Department on a timely basis
- Prepare invoices and record amounts received
- Collect payment from customers and issue receipts for goods and services
- File company copies of body shop invoices.
- Provide cash refunds or issue credit memorandum to customers for returned goods, as authorized by the manager
- Record/balance totals shown on cash register tapes or computer records; ensure invoice amounts and payment methods correspond; verify cash on hand to float
- Operate credit card machines; verify balances at end of day and advise manager immediately of any cash shortages.
- Closeout customer and internal repair orders, as required, in a timely manner
- Follow closeout procedures and final balancing at shift end
- Perform any other duties as required
- Excellent listening and communication skills

**Requirements**:

- Excellent organizational, multi-tasking, and time management expertise
- Great communication, interpersonal skills and customer-oriented
- Solid command of computers and Microsoft Office Programs
- High school diploma, GED, or equivalent
- Reception and cashier background.
- Body Shop reception an asset
- Knowledge of Manitoba Public Insurance processes an asset

**Benefits**:

- Competitive benefits package including health and dental insurance
- Employee discounts on vehicle purchases, parts, and service
- Paid Industry-leading training in sales and customer service
- Professional development opportunities and educational support
- Well established and respected dealership with a great customer following

**Working Conditions**:

- Overtime as required
- Routinely manage deadlines
- Occasionally manage stressful situations
- Routinely sit and stand for long periods of time
- Keen attention to detail
- Interacts with management, employees, and clients
- Noisy environment

A Competitive Salary is been offered and will be discussed during the interview.

**CROWN AUTO GROUP is an equal opportunity employer that welcomes all applicants.

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