Customer Service Representative

1 week ago

Toronto, Canada Tremco CPG, Inc Full time

**Tremco Construction Products Group **brings together Tremco CPG Inc.’s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solution s Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.

The **Customer Service Representative **provides customer service to external customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Obtain and continuously enhance a broad knowledge of product line, prices, delivery time and similar data as required relating to the business units being serviced.
- Check stock availability to confirm orders.
- Growth and development
- Account management including; manage special pricing and customer portals.
- Troubleshoot issues regarding pricing, tracing, and tracking orders, delivery times, product information and stock availability.
- Keep customer and/or sales representatives advised of anticipated ship dates and any delays regarding orders.
- Be proactive in communicating changes to orders.
- Suggest potential alternatives/solutions to customer concerns.
- Supply SDS upon request and as required.
- Develop and maintain effective working relationships with team members, managers and personnel in internal departments whose functions directly or indirectly affect the service level to our customers (to aid in providing exceptional customer service).
- Make special requests such as color matching, special sales order process or Extruded Rubber Products (ERP) orders.
- Respond to all aspects of customers’ and representatives’ inquiries or requests (orders, product information, stock status, pricing, shipping information, samples, etc.)
- Accurately key orders into the system.
- Ensure all orders are shipped and invoiced promptly and accurately.
- Follow ISO and SOX required procedures as related to the customer service function.
- Assure orders and shipping quantities match picking documents.
- Work with Plant Operations, Purchasing, Shipping to resolve stock discrepancies.
- Notifies consignee of shipment availability as well as coordinate logistics.
- Arrange movement of freight to consignee/agent & update system with information.

**EDUCATION**

High school diploma or general education degree (GED)

**EXPERIENCE**
- One to two years of related experience taking inbound customer calls preferred.
- Data Entry experience preferred.
- Experience working with sales teams preferred.

**_All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status._

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