Customer Service Representative

2 days ago

Toronto, Canada Benefit Plan Administrators Services Limited Full time

The Customer Service Representative acts as an interface between customers and the company by attending to their queries and handling concerns in compliance with the L.I.U.N.A. Local 506 Member’s Benefit Trust Funds. A Customer Service Representative is expected to provide superior customer service to members in person, via telephone, fax or mail.

This is a 6-month fixed term position.
***The Customer Service Representative (Term) will**:

- Assist members in a courteous and professional manner to understand their individual benefits and entitlements. Answer member enquiries promptly and accurately whether received in person by phone or mail. Promptly redirect any unusual enquiries to the appropriate senior staff member
- Track statistical data for service metrics and reports information to the Supervisor Customer Service
- Relieve reception and assist the office with special mail outs when required.
- Provide member guidance in completing various forms.
- Maintain security and confidentiality of client records.
- Verify member and or dependent eligibility information for optical appointments
- Provides superior customer service by handling all questions and concerns with speed and professionalism
- Document and mail all valid Prescription Drug Cards
- Handle Drug card replacement forms.
- Process paper submission prescription drug claims
- Process Authorization Forms
- Maintains security and confidentiality of member records
- Other duties as may be assigned from time to time by Management

**To be successful as a Customer Service Representative (Term) with BPA, you will need**:

- High school diploma or equivalent
- 6 months or more experience in a call center environment
- Previous customer service experience related to group benefits
- Previous experience in office administration and clerical processes
- Strong verbal and written communication skills.
- Strong attention to detail with exceptional organization skills.
- Compliant with government regulation pertaining to the Privacy Act (PPEIDA);
- Participation in Company sponsored insurance programs such as FLMI, ACS, ALHC, C.E.B.S. and successful completion of these courses of study during tenure in the position;
- Cooperative team player with strong interpersonal skills.
- Exceptional customer service skills
- Previous experience in the group benefits industry
- Fluency in Spanish, Portuguese and/or Italian languages is considered an asset

**What’s in it for you**:

- Learn by working alongside our experts
- Competitive compensation

BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958. BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate.

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