Customer Service Representative

9 hours ago

Toronto, Canada Benefit Plan Administrators Services Limited Full time

The Customer Service Representative acts as an interface between customers and the company by attending to their queries and handling concerns in compliance with the L.I.U.N.A. Local 506 Member’s Benefit Trust Funds. A Customer Service Representative is expected to provide superior customer service to members in person, via telephone, fax or mail.

This is a 6-month fixed term position.
***The Customer Service Representative (Term) will**:

- Assist members in a courteous and professional manner to understand their individual benefits and entitlements. Answer member enquiries promptly and accurately whether received in person by phone or mail. Promptly redirect any unusual enquiries to the appropriate senior staff member
- Track statistical data for service metrics and reports information to the Supervisor Customer Service
- Relieve reception and assist the office with special mail outs when required.
- Provide member guidance in completing various forms.
- Maintain security and confidentiality of client records.
- Verify member and or dependent eligibility information for optical appointments
- Provides superior customer service by handling all questions and concerns with speed and professionalism
- Document and mail all valid Prescription Drug Cards
- Handle Drug card replacement forms.
- Process paper submission prescription drug claims
- Process Authorization Forms
- Maintains security and confidentiality of member records
- Other duties as may be assigned from time to time by Management

**To be successful as a Customer Service Representative (Term) with BPA, you will need**:

- High school diploma or equivalent
- 6 months or more experience in a call center environment
- Previous customer service experience related to group benefits
- Previous experience in office administration and clerical processes
- Strong verbal and written communication skills.
- Strong attention to detail with exceptional organization skills.
- Compliant with government regulation pertaining to the Privacy Act (PPEIDA);
- Participation in Company sponsored insurance programs such as FLMI, ACS, ALHC, C.E.B.S. and successful completion of these courses of study during tenure in the position;
- Cooperative team player with strong interpersonal skills.
- Exceptional customer service skills
- Previous experience in the group benefits industry
- Fluency in Spanish, Portuguese and/or Italian languages is considered an asset

**What’s in it for you**:

- Learn by working alongside our experts
- Competitive compensation

BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958. BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate.

  • Bilingual Customer Service Representative

    3 days ago

    Toronto, Canada Zedd Customer Solutions Full time

    **ABOUT ZEDD CUSTOMER SOLUTIONS** Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals Zedd Customer Solutions is expanding and invites you to join our...

  • Customer Service Representative

    10 hours ago

    Toronto, Ontario, Canada MINT Cleaning Service GTA Full time

    Customer Service Representative (Social Media)Location: North York, ON (205 Placer Court)Job Type: Full-timeSalary: CAD 3,000 – 5,500 / month (Base + Monthly Performance Bonus)About the RoleWe are looking for a Customer Service Representative to support our fast-growing home services company.This role focuses on customer communication, booking...

  • Customer Service Representative

    1 week ago

    Toronto, Canada Coughlin Ottawa Full time

    We are seeking a Bilingual Customer Service Representative to join our Coughlin team in Ottawa, Ontario. The Bilingual Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc. The Customer Service Representative...

  • Customer Service Representative

    1 day ago

    Toronto, Canada Makumba Acquisitions Full time

    Customer Service Representative **Duties**: - Communicate effectively in English and Spanish to assist bilingual customers - Analyze customer inquiries and provide appropriate solutions or recommendations - Upsell products or services to maximize sales opportunities - Conduct outbound calls to follow up with customers or provide additional...

  • Customer Service Representative

    1 day ago

    Toronto, Ontario, Canada Amigo Workforce Full time

    Location: Toronto, CanadaClient: Non-Profit OrganizationRepresented By: Amigo WorkforceJoin Our Team as a Customer Service Representative at Amigo WorkforceAre you passionate about delivering exceptional customer service while exploring diverse industries in Ontario? Amigo Workforce is seeking dedicated Customer Service Representatives to connect individuals...

  • Customer Service Representative

    1 day ago

    Toronto, Canada ShipMonk Full time

    Why ShipMonk? ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter...

  • Customer Service Representative

    5 days ago

    Toronto, Canada People Corporation Full time

    At ACL, we believe our employees make the difference. That's why we provide a professional and motivating team environment where contributions are valued. This belief, supported by an entrepreneurial culture, has helped build a company with a strong history and an exciting future. We are currently hiring for a Customer Service Representative in our Toronto...

  • Customer Service Representative

    8 hours ago

    Toronto, Canada Channel Partners Group Full time

    We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...

  • Customer Service Representative

    19 hours ago

    Toronto, Ontario, Canada AYS Full time

    Position: Customer Service RepresentativeCompany: AYS IncLocation: Canada RemoteContract Details: Full timeAYS Inc is a leading provider of [insert company's products or services] in the [insert location] area. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.As a Customer...

  • Customer Service Representative

    1 day ago

    Toronto, Canada Saand Inc Full time

    Title**:Customer Service Representative** Department: Sales & Customer Service - **Purpose of position**:_ The Customer Service Representative position is responsible for developing strong relationships with clients and having a deep understanding of customer needs to act as the liaison and main point of contact between the customer and other departments....