Residential Supervisor

**Supervisor**

**House of Friendship - Addiction Services**

**Community Counselling**

At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun

Sounds pretty great, doesn’t it? It is

*** This is a permanent, salaried, full-time (37.5 hours/week) position with paid sick time,**

**personal days and vacation; group health benefits and defined contribution pension plan.**

**Schedule will be generally daytime hours, with flexibility to meet program needs;**

**including the potential for up to one (1) evening shift per week.**

**Applicants must be authorized, in good standing, to perform the controlled act of**

**psychotherapy through registration with an approved regulatory college.**

**Key Responsibilities**:

- Lead, develop and support the team members working within assigned programs, including staff, volunteers and students
- Supervisory responsibilities for health and safety within each program; ensuring a physically and psychologically healthy work environment for all team members
- Responsible for scheduling and the allocation of staff, students and volunteers based on the needs of each program and/or site
- Maintain communication with staff team, carry out coaching, regular check-ins and reviews, and supporting staff professional development
- Responsible for, with guidance from the program Manager, program design and delivery ensuring timely and appropriate programming to meet the needs of participants
- Responsible for overseeing and supporting the day to day operations of the program including expenses, coordination of data collection, staff and participant safety
- Support the program Manager with creating reports and proposals to support or source funding by sharing program insights, collecting registration and financial records, and coordinating program data collection
- Work with program Manager and other addiction services management to evaluate programs and overall approach for addiction treatment
- With the program Manager, build and maintain solid and fruitful relationships with community partners and agencies to increase opportunities for innovation and positively impact outcomes
- Represent House of Friendship at various addiction/substance use related meetings and community forums as needed or requested; bringing relevant issues and solutions to the conversation
- Individual and group counselling using an eclectic therapeutic approach
- Case management
- Establish strong, therapeutic rapport and maintain appropriate professional relationships
- Complete documentation and data entry in line with agency and legislative requirements
- Maintain confidentiality in compliance with Personal Health Information Protection Act (PHIPA)
- Participation and involvement in other programs, Addiction Services and broader agency activities
- Attend clinical supervision and case consultations
- Support staff in assessing complex situations and making appropriate decisions
- Provide on-call support to staff as needed
- Review Assessments/Treatment Plans

**Critical Skills**:

- Commitment to understand and uphold the mission and values of House of Friendship is expected
- Exemplary emotional intelligence, resilience, communication, conflict management and problem solving skills required
- Ability to work professionally as a team member with staff, participants and community members
- Build solid and fruitful relationships with community partners and agencies to increase opportunities for innovation and positively impact outcomes
- Demonstrated ability to create and maintain a positive work environment including the ability to navigate change in a positive and productive manner
- Experience or strong interest in working with diverse populations including people from various cultural background, income levels, and sensitivity to their needs
- Strong intercultural competency, with the ability to recognize and respect cultural diversity, able to be diplomatic and sensitive to the dynamics of a culturally diverse workplace
- Experience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach in consultation, program design, evaluation processes and service delivery
- Must be dependable, professional, flexible, a team player, and have a positive attitude
- Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental health and other life challenges
- Excellent project, timeline and deadline management skills including skills in logistics and planning and detailed record keeping
- Able to model effective problem-solving by recognizing the human,