Operations Manager

**Operations Manager**

At Pacific Western Transportation, you belong to a world-class team of innovators and industry leaders who are passionate about getting people Safely Home. You’re a people mover and a difference-maker, living by a set of shared values, entrusted to safely transport people to and from their destinations. Our culture is driven by inclusivity and people who are empowered, proud, and believe in the power of a positive attitude.

We look for people who have a safety-first mindset, who are collaborative leaders, who deliver on their commitments, who empower and engage their employees to achieve great things, and who believe in inclusion.

We offer a competitive salary and benefits package, free and ongoing training, employee recognition programs, and endless opportunities for advancement.

**The Opportunity**

Reporting to the Vice President, Motorcoach, the Operations Manager will have P & L responsibility and will oversee operations for motorcoach service in Ontario. This is an exciting opportunity for an industry professional with experience in transportation or logistics. Focus will be on leading the team, identifying areas for growth, and continuing to build on customer service and overall operational efficiency.

**What You Do**
- Inspire, coach, mentor, build, develop, and support a team of dedicated professionals to deliver business objectives
- Create a working environment that is aligned with the organization’s desire to be Employer of Choice, ensuring that people resources possess the required skills, are properly aligned, and are provided with the resources to do the job
- Provide leadership and direction by building, engaging and empowering a team
- Grow the business by collaborating with Business Development to identify and following through on business development, sales and marketing opportunities
- Develop and maintain trusted and strong working relationships with key stakeholders, colleagues, customers & employees
- Develop and support a team with a focus on safety, customer service, reliability and operational effectiveness
- Demonstrate commitment to the Company’s core values
- Foster a corporate culture that promotes accountability, ethical practices, individual integrity, social responsibility and operational performance
- Ensure appropriate reporting tools are in place to monitor results with the view of continually improving operations
- Take action to correct unsatisfactory conditions that may arise in any aspect of the operations and direct appropriate action to accomplish company objectives
- Maintain and enhance customer satisfaction by ensuring the highest quality services are provided to clients, owners and end users
- Drive a culture focused on service excellence
- Continually assess and benchmark operational processes with those of other product and service providers and leading organizations within and outside of the industry to promote the highest levels of service effectiveness
- Implement initiatives designed to increase employee engagement and customer satisfaction
- Administer and oversee, budgets, and contracts; review and approve expenditures and service standards; meet service delivery objectives and oversee business activities
- Demonstrate leadership and core competencies at a high level of development; serve as an exemplary model of the company’s Core Values
- Provide oversight and direction to staff; deliver timely feedback; monitor the achievement of performance objectives; develop and implement action plans to address performance gaps
- Remain current with latest transportation industry and local trends

**What You Bring**
- Previous experience managing budgets and financial statements
- Proven background in transportation or logistics
- Experience managing a transportation operations or logistics function with high standard for safety and quality customer service
- Effective team leadership in a people-oriented culture
- Strong communicator who is capable of building and bridging relationships with internal and external stakeholders
- Strong business sense complemented by resourcefulness, sound business judgment and a customer focus
- Team player and coach who generates a motivating and empowering climate in which people strive to excel
- Superior interpersonal skills
- Exceptional organizational, communications, analytic problem solving, and diplomacy skills
- Proficient in Microsoft Office suite
- Knowledge of provincial and federal laws and regulations pertaining to the transportation industry
- Knowledge of WSIB and Occupational Health and Safety regulations

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00-$75,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday