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Regional Operations Manager

3 weeks ago

Greater Toronto Area, Canada Medicentres Canada Inc. Full time

**Job Location**:Ontario Region

**Job Type**:Regional Operations Manager

**Schedule**: Days; may also include some evenings and weekends as required

**COMPANY INFORMATION**:
Looking to make a difference? Looking to join an incredible team?

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.

Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.

By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

**JOB PURPOSE**:
Reporting to the Director of Operations, the Regional Operations Manager (ROM) is responsible for driving the success of the Medicentres business within their region. This includes hands-on management and coaching of the clinic teams in order to meet quality care, customer service, financial, and operational goals, as well as communicating and implementing the organization’s strategic objectives to the clinics. It will also include liaising with community partners and stakeholders, where required.

In addition, the ROM serves as a member of Medicentres’ Leadership team, assisting in the development, planning, and approval of the organization’s future direction.

**PRINCIPAL RESPONSIBILITIES**:
Clinic Management and Oversight
- Lead a team of up to 15 clinic managers within a geographical region
- Oversee and manage regional and clinic performance goals including, but not limited to, patient retention, patient count, controllable expenses (including clinic labour and supplies), operational targets, and EBITDA.
- Provide leadership and motivation to clinic managers, lead by example, and demonstrate a ‘hands on’ approach in identifying and responding to issues in a timely manner
- Liaise with, build relationships with, and manage satisfaction of all physicians to proactively deal with concerns, recruitment, and to retain the physician network.

Regional Team Leadership
- Work collaboratively with the Operations team to ensure operational initiatives are planned and executed successfully
- Recruit and onboard new clinic managers and assistant clinic managers
- Identify training needs and development plans and ensure compliance of all internal online training programs

Business Development
- Support the growth of clinics within their region to achieve Medicentres’ growth strategy and business objectives
- Support the acquisition of clinics within the region, and/or the integration of clinics into the Medicentres network
- Participate in and support community involvement and perception of the Medicentres brand

Organizational Leadership
- Serve as a member of Medicentres’ Leadership Team
- Lead and/or participate in cross-functional project teams

**KNOWLEDGE, SKILLS AND EXPERIENCE**:

- No formal education requirement
- A proven track record of 3-5 years of progressive management experience overseeing operations in a multi-unit environment
- Customer service and mentorship focus
- Demonstrated leadership skills with the ability to manage and motivate teams while managing change effectively
- Excellent written and oral communication skills
- Detail oriented with exceptional problem-solving skills
- Demonstrated ability to be responsive, adaptable, and flexible
- Ability to work both independently and collaboratively in a team environment
- Demonstrated ability to manage multiple tasks and projects with mínimal supervision
- Strong computer skills including Excel
- Ability to understand, plan and execute budgets and reporting
- Ability to travel (valid driver’s license is required). Frequent travel is required.
- Ability to handle confidential information in compliance with the Health Information Act guidelines
- Bilingual (French / English) is an asset

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