Operations and Hub Supervisor

Job Title: Operations and HUB Supervisor

**OVERVIEW**:
The Supervisor provides “hands-on” proactive management of the employees and owner operators engaged in the daily delivery, pick up and handling of packages and freight, within prescribed policies and time frames. This position is responsible for the daily operations of Loomis Express/Canpar Express in Calgary Alberta. The Supervisor roles currently manages 30+ hourly warehouse staff and or owner operators and hourly drivers daily Monday to Friday. The scheduled hours for these positions can vary depending on **HUB/Warehouse supervisor** positions being **late afternoon to evening and or night hours **or**PUD/Driver supervisor positions of early AM to afternoon and or afternoon to evening hours Monday to Friday**. On occasions of vacation coverage and operational needs the hours may flex inside the range of the Calgary operations of Sunday to Friday.

Competitive salary and benefits are offered to the applicant who can demonstrate strong leadership characteristics, proven dependability, resourcefulness, and customer service care. The successful applicant for this position will require the following skills and attributes:

- Competent with Excel Spread sheet data analysis, Outlook 365, and Windows Word.
- Strong communication and written skills
- Excellent time management and organizational skills.
- Confident critical thinker who can allocate labour resources to quickly address changing work flow and volumes throughout the shift.
- Able to work in a fast paced and hectic work environment.
- Able to multi task and problem solve in a team atmosphere to reach all goals and targets.
- Able to lead and motivate large groups of employees to complete multi step tasks accurately and on time within a Unionized work environment

This supervisor position reports to the Calgary Operations manager for direction, support and guidance. On the job training is provided as needed and follow up coaching/mentoring through face to face meetings with your manager and or conference calls are all part of the continuing onboarding that you will receive while working in this position.

**MAJOR ACTIVITIES/RESPONSIBILITIES**:

- Recruits, orients, trains, schedules, manages and recommends discipline/coaching and training for all operations staff.
- Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.
- Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established standards and procedures.
- Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, WCB reports, load quality), equipment management.
- Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate staff.
- Ensures sufficient staff resources, materials and supplies on hand at all times.
- Ensures warehouse is organized and set up for next shift.
- Maintains equipment, in safe, efficient operating condition at all times. Schedules maintenance.
- Establishes/maintains a proactive safety program in compliance with legislative requirements and the collective agreement.
- Investigates employee concerns, prepares written replies and liaisons with the Manager, Employee Relations & Hub Manager re: final responses.
- Establishes/maintains a proactive security program to safeguard the company’s physical assets.
- Identifies/tracks/adjusts operation to meet delivery and pick up standards by auditing & measuring productivity (KPI).
- Reorganize operations as necessary to meet operation changes & emergencies.
- Addresses Customer complaints in a professional, expedient manner.
- Performs other duties as assigned.

**ACCOUNTABILITIES/RESULTS**:

- Ensure all required freight/mail is sorted accurately and processed on time.
- On time linehaul departures daily.
- Identify and address root causes (not just treat symptoms) of service failures.
- Ensure targets are met daily with respect to productivity and service levels.
- Diagnose root cause and implement necessary corrective actions to correct all fails.
- Hiring and staffing of all positions in the HUB.
- Ensure compliance with company policy and procedures are met by staff.
- Improve/reduce operational costs.
- Reduce WCB claims through coaching/mentoring and Health and Safety Training

**MINIMUM QUALIFICATIONS**:

- Excellent interpersonal skills.
- No Criminal Record (for which a pardon has not been granted).
- Proven communication skills - written & oral.
- Demonstrated leadership, analysis & problem-solving skills.
- PC skills (Basic Word processing & spreadsheet analysis).
- Demonstrated drive, initiative & flexibility to ensure task completion.
- Demonstrated time management, organization skills and excellent people skills.
- Manage mu