Floor Supervisor

Canada’s Largest Family Entertainment Center with amazing attractions and ideal event space is opening its second location in South Calgary. We offer Birthday Party space, corporate and Christmas Events. Our attractions include Leisure Lagoon Soft play & Inflatable Park, Happy Bumper Cars, The Virtual Reality Box, Aerial Obstacle Course, Arcade arena and much more
- **The Big Box - Family Entertainment Hub, is looking for Floor Supervisors/general manager for their facility. We are looking for dependable, team-oriented individuals with high energy and a passion for delivering superior guest service to families of all ages and is available for full time work.**_

**Responsibilities**:

- Oversee the day-to-day operations of the entertainment centre, ensuring smooth and efficient functioning.
- Manage and supervise staff, including hiring, training, scheduling, and performance evaluations.
- Develop and implement strategies to improve customer service and guest satisfaction.
- Monitor and maintain inventory levels, ordering supplies as needed.
- Ensure compliance with health and safety regulations.
- Handle customer complaints and resolve issues in a timely manner.
- Collaborate with other departments to coordinate activities and achieve organizational goals.
- Develop and implement marketing strategies to attract new customers and increase revenue.

**Skills**:

- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication skills, both verbal and written.
- Proficient in using POS systems for order processing and inventory management.
- Knowledge of entertainment operations, including conflict resolution and customer service.
- Ability to interview, hire, train, and supervise staff effectively.
- Strong problem-solving skills with the ability to make quick decisions under pressure.
- Attention to detail and strong organizational skills.

Note: This job description is not intended to be all-inclusive. The Floor Supervisor/General Manager may perform other related duties as assigned.

**In addition, for training phase, you will be required to come to Northeast Location for first month.**

**Qualifications**
- Minimum of 2 years of experience in retail management or supervisory role
- Proficiency in POS systems, purchasing, and inventory management
- Strong leadership skills with a proven track record of team management
- Excellent communication and customer service skills
- Ability to multitask, prioritize, and delegate effectively
- Familiarity with retail sales, pricing strategies, and merchandising techniques

Pay: $17.00-$25.00 per hour

Expected hours: 35 - 44 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Monday to Friday
- On call
- Overtime

Application question(s):

- Are you available to work between 9am to 9pm from Monday to Friday? Please provide your availability for above mention days.
- Are you available to work between 9am to 9pm on Saturday and Sunday? Please provide your availability for above mention days.
- How many hours per week of work are you looking for?
- Are you able to attend training schedule for one month at North east Location of The Big Box? Please answer with YES or NO.

**Experience**:

- Retail management: 2 years (preferred)

Work Location: In person