Customer Service Specialist

OverviewJoin to apply for the Customer Service Specialist (F0H-Calgary) role at Kitchen Hub.About Kitchen Hub: Kitchen Hub creates unbelievable takeout experiences. As Canada’s first virtual food hall, Kitchen Hub is revolutionizing the takeout and delivery industry by bringing Canada’s best restaurant brands together. Customers can order from the city’s best restaurants, in one takeout or delivery order. Kitchen Hub also provides a quality of service unrivaled in the takeout business and befitting the quality of food prepared by our partner restaurants.Kitchen Hub is a team of professionals uniting the worlds of hospitality, technology, and real estate. With three locations in Ontario and our first in Calgary opening soon, we’re growing rapidly and seeking talented individuals who are passionate about great food, teamwork, and delivering exceptional takeout experiences. Position SummaryAre you ready to bring an optimistic and proactive approach to a dynamic work environment? Join the Kitchen Hub team, where creating experiences, having an entrepreneurial mindset, and prioritizing professionalism are not just values, but the foundation of delivering unbelievable customer service. In the midst of hectic moments, your calm demeanor and organized work habits will shine, ensuring an unforgettable experience for all stakeholders, including customers, delivery drivers, restaurant partners, team members and vendors. We’re looking for individuals who take initiative and have a “make it happen” mindset to work. As a member of our team, you’ll be at the forefront of creating seamless and enjoyable experiences for Kitchen Hub customers. ResponsibilitiesBe part of an engaged, energetic and fun operations team in our store.Positively contribute to creating an unbelievable experience for all customers and delivery drivers.Work with restaurant partners to efficiently run food from their space to our front-of-house.Ensure complete orders are expedited to the correct customer or driver.Assist customers with placing orders on kiosks and be a Kitchen Hub expert.Resolve order issues efficiently and turn every interaction to a positive experience.Perform side duties including the maintenance of dine-in and work areas, waste removal, sweeping and mopping, and ensuring restroom cleanliness.Full participation in the facility Health & Safety program with a proactive approach to health, safety and security at all times.Communicate effectively with restaurant partners to help ensure operational standards are met.Problem solve to find solutions to technical issues that arise and impact the customer experience.Consistently follow operational procedures and look for new ways to improve efficiencies.As required, assist with receiving deliveries.Other duties as requested by management. Qualifications1-2 years of Customer Service experience with a genuine passion for creating the best experiencesIs outgoing and friendlyIs punctual, reliable and can be counted on for consistent attendanceIs available to work flexible hours (may include early mornings, evenings, weekends, and/or holidays)Has a positive, proactive and solution focused mindsetShows great attention to detail and is organized and tidyMust have the ability to lift up to 20lbs and exert well-paced mobility throughout a shiftStrong communication skills in spoken EnglishHealth and Safety, and/or Food Handler Certification considered an asset Join our team Full-time and part-time opportunities availableKitchen Hub welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Employment detailsSeniority level: Entry levelEmployment type: Part-timeJob function: OtherIndustries: Restaurants Referrals increase your chances of interviewing at Kitchen Hub by 2x Equal Employment Opportunity: Kitchen Hub is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr