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Case Manager

2 weeks ago

Toronto, Canada Covenant House Toronto Full time

**Case Manager - Residential**
**Clinical Services**
**Full-time Permanent**
**35 hours/week**

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of 24-7 services to about 350 young people each day.

As a national leader, we educate and advocate for long-term change to improve the lives of vulnerable youth. This includes influencing public policy, leading awareness and prevention programs and continually building and sharing our knowledge. As a learning organization, we strive for excellence and programs with impact.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer housing options, health and well-being support, training and skill development, and ongoing care once youth move into the community.

Thanks to our donors, who contribute almost 80 per cent of our $33 million annual operating budget, we are able to deliver these comprehensive programs and services.

Since 1982, Covenant House has supported more than 95,000 young people.

**Position Overview**:
The Case Manager, Residential Programs, is responsible for developing and overseeing case management plans for youth assigned to their case management team, and for providing case management leadership and mentoring to the team. This position is responsible for all case management functions to best meet the youths’ needs, including relationship building, assessment, counselling support, collaborative planning, monitoring/evaluation, advocacy, and systems navigation support involving internal and external services and resources. This position will work in collaboration with team members across our continuum of services, and utilizes an integrated Client-Centered, Trauma Informed, Harm Reduction Informed, AOP, Housing First for Youth, Strengths/Resiliency based approach, with attention to developmentally appropriate wellness and transition plans towards sustainable exits from homelessness.

**Responsibilities**:

- Ensuring ongoing case management engagement for youth assigned to Case Manager and their Case Management Team
- Meeting with youth to collaboratively assess their needs, discuss plan options, and develop a case plan that meets youth’s needs and desires, reflects youth’s strengths, and enhances resiliency and positive youth development.
- Assessing risks; develop and support safety plans with youth (eg. relational, mental health, substance use concerns); coordinate proactive risk mitigation strategies with Residential team.
- Overseeing collaborative implementation of Case Plan support steps with Case Management Team members and other agency staff; monitoring, evaluating and mentoring interventions as needed to actively help support youths’ progress.
- Ensuring case management support includes appropriate resources, referrals, and facilitated access to internal and external service providers to meet both case management and clinical needs of youth (eg. related to physical/ mental health/ substance use/ cognitive needs)
- Conducting regular case plan reviews, updating documentation of progress, next steps, and goal revision, by directly reviewing with youth, consulting with designated Consistent Workers and others in circle of care; chairing Case Management Team review meetings.
- Coordinating case conferences and consultations with internal and external client supports as needed
- Ensuring all case documentation/client files, agency program documentation, and data collection are completed and maintained according to agency and professional standards
- Contributing towards an evidence based, Quality Improvement model of practice.
- Actively participate in the self-development of clinical case management skills
- Participate in program and interdepartmental meetings, and supervision as required.

**Qualification, Experience**:

- BSW or MSW degree with minimum 2 years experience with youth experiencing homelessness, or degree equivalency and a minimum 5 years experience
- Registration in good standing with the College of Social Workers and Social Service Workers, or other relevant regulatory professional college
- Strong commitment to integrated model of practice (client centred, AOP/ABR, trauma informed, harm reduction, Housing First for Youth, strengths/resiliency model based).
- Demonstrated expertise in case management and effective crisis intervention with youth who are experiencing complex challenges related to homelessness such as equity and access needs, harm reduction strategies, mental health support, in addition to their basic needs.
- Demonstrated strong clinical practice and collaborative leadership skills.
- Excellent verbal and written communication skills, clinical and group facilitation skills, and knowledge of relevant community resources.
- Flexible