Case Manager

POSITION: CASE MANAGER

**Job Category**:Clinical Services **Reports To**:Program Manager **Summary**:
The Case Manager provides collaborative, team-based and client-driven services to clients with mental illness. The Case Manager's primary function is the provision of quality health care and support services through the effective and efficient use of resources. Case Management works with clients to achieve safe, realistic and reasonable goals within a complex health, social and fiscal environment.

**Responsibilities**include, but are not limited to, the following:

- initiates services to clients at the point of intake to ensure that proper assessment and initial service response occurs;
- develops clinically sound case plans, using appropriate assessment tools, that are specific to the needs of clients and the objectives of the program in question;
- as the Primary Case Manager or as a member of a client care team, ensures implementation and evaluation of the care plans, based on a team approach;
- as the Primary Case Manager, ensures that all administrative functions related to her/his client list are completed;
- establishes case management links with other resources (within both Reconnect and the community);
- pursues case management activities independently and in concert with other professionals, agencies and groups;
- maintains accurate and complete clinical records;
- provides leadership in ensuring case conferences occur as required;
- collaborates with other appropriate service systems, organizations and individuals to ensure that services are well co-ordinated and meet a high standard of quality care and/or supervision;
- identifies problems and possible solutions for resource use, and collaborates for service improvement;
- assesses functional and resource needs in relation to the needs and goals of clients;
- delivers all services in a professional manner and according to established guidelines and associated benchmarks;
- follows all health and safety guidelines established by Reconnect’s Joint Health & Safety Committee;
- fulfills other responsibilities as required, possibly for clients of other Reconnect programs.

Technical and Behavioral Competencies Required:

- completion of relevant post-secondary education (Community College Diploma in Social Services, or a University Degree in Social Sciences, or combined University Degree and Community College Diploma in Human Services),
- appropriate experience in a related field,
- good knowledge of mental illness issues, the mental health system and other concepts related to the effects of serious mental illness,
- work experience in a community mental health setting,
- experience working with Psychosocial Rehabilitation models,
- experience in individual counselling,
- good problem-solving skills,
- experience in direct service delivery to adults with serious mental illness,
- able to work independently and as part of a team,
- able to work collaboratively with community resources,
- excellent interpersonal skills,
- excellent communication skills, both oral and written,
- good assessment skills,
- familiar with relevant legislation (e.g., _Mental Health Act_, _Personal Health Information Protection Act_),
- knowledge of local housing, health care and community resources,
- knowledge of and sensitivity to gender, race, sexual orientation, age and multicultural issues,
- regular access to a dependable vehicle and a valid Ontario driver's license in good standing is required,

Workplace Requirements:

- Generally employees work a 37.5 hour workweek.
- Work hours may vary depending on the needs of the client.
- Must be willing and able to work flexible hours.
- Attendance at special events from time to time will be required.

Work Location: In person