User Support Technician

4 days ago

London, Canada Winair Full time

**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

**Weather Forecasting Experience**:

- Aviation

**Security and Safety**:

- Criminal record check

**Transportation/Travel Information**:

- Own vehicle
- Willing to travel
- Valid driver's licence
- Travel expenses paid by employer

**Work Conditions and Physical Capabilities**:

- Fast-paced environment
- Work under pressure
- Attention to detail
- Sitting

**Own Tools/Equipment**:

- Cellular phone

**Personal Suitability**:

- Accurate
- Client focus
- Effective interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player

**Screening questions**:

- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?

**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits

**Long term benefits**:

- Life insurance
- Maternity and parental benefits
- Pension plan
- Registered retirement savings plan (RRSP)

**Other benefits**:

- Free parking available
- Learning/training paid by employer
- On-site amenities
- Team building opportunities

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