Client Care Specialist

4 days ago

Guelph, Canada Gateway Services Inc Full time

At Gateway Services, we understand that compassion and care are at the heart of everything we do. As a **Client Care Specialist**, you’ll be the first point of connection for our valued clients providing exceptional service, empathy, and support with every interaction. Your role is vital in ensuring that each client feels heard, understood, and cared for, while helping to uphold the professional standards and integrity that define our organization.

**Duties & Responsibilities**

- Build rapport and assist customers with product orders.
- Interact and provide information in response to inquiries about products and services.
- Determine client needs, offering possible solutions or follow-up as needed.
- Coordinate client service requests, to ensure delivery is in accordance with client expectations.
- Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
- Ensure best practices processes and procedures on all administrative and operational activities within the department.
- Any other duties as assigned.
- Education, Training & Qualifications
- Post-secondary degree or diploma in a related field
- One year experience working within customer service environment involving client care
- A high level of integrity, ethics, and compassion for the care of the deceased is required.

**Skills & Abilities**

- Teamwork oriented
- Strong problem identification and solving skills.
- Ability to effectively communicate, verbally and written.
- Ability to multitask with multiple systems, while interacting with customers
- Highly motivated, energetic, and able to thrive in a fast-paced environment.
- Ability to build and maintain relationships with corporate departments, key business partners and customers.

**Working Conditions**

- Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
- Prolonged periods sitting at a desk and working on a computer.
- Occasionally lifting/moving 100+ lbs.
- Regularly exposed to low/moderate/high noise environment
- Regularly exposed to low/moderate/high heat environment

If you’re someone who takes pride in providing outstanding service and finds fulfillment in helping others during meaningful moments, we’d love to hear from you. Join our dedicated team and make a difference every day by delivering compassionate care and exceptional service to the clients and communities we serve

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