Client Care Manager

_Home Instead is a franchise-based network that is committed to providing dependable, compassionate elderly care services such as personal care, Alzheimer's & Dementia care, companionship and home help._

**Do you want to work in a position that will provide significant fulfillment?**Would you like to join an energetic team who is committed to collectively enhancing the lives of people in our community?

They are expected to be responsible for providing the highest level of quality service to all clients and family members that relate to client care including Care Consultations with potential clients and family members, client/CAREGiver introductions and Quality Assurance visits with existing clients. They use sales skills to determine each client’s initial needs and provide solutions in the form of a tailored plan of care. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention. We will be able to achieve this by working well with team members and a strong sense of commitment to service.

**As a Home Instead employee, you receive**:

- **Job Training -**extensive initial and on-going training
- **Work Local** - serve seniors in your community of York Region
- **Personal Satisfaction** - make a difference in someone's life
- **Social Environment** - gives you the opportunity to meet new people, develop meaningful relationships and work cohesively as a team
- **Growth Opportunities** - grow your career in a high quality organization
- **Incentives** - generous competitive plan to reward continued growth in metrics

**Essential Job Function**:

- Meet with clients and family members to discuss their needs and provide solutions in the form of a plan of care
- Conduct care consultations as needed
- Assist General Manager in Operating the day to day functions of the business
- Maintain ongoing communication and a consistent follow-up schedule with clients and families
- Work with other team members to coordinate various aspects of a client’s care
- Conduct client/CAREGiver introductions with every new client and every new CAREGiver
- Develop a Quality Assurance frequency plan to ensure each client has QA visits and calls
- Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through Quality Assurance visits
- Demonstrate open and effective communication with clients, family members, Management, colleagues, and CAREGivers

**Additional Duties**:

- Assist the General Manager in overseeing daily operations and ensuring the smooth running of the business
- Help develop and implement strategies to improve overall performance and profitability
- Manage and motivate a team of employees, providing guidance and support as needed
- Monitor inventory levels and coordinate with suppliers to ensure adequate stock
- Handle customer inquiries, complaints, and issues in a professional and timely manner
- Assist in creating and implementing policies and procedures to maintain a safe and efficient work environment
- Collaborate with other departments to streamline processes and enhance productivity
- Prepare reports and presentations for management review

**Job Requirements**:

- Must possess a valid Drivers License and is insurable
- A degree in Social Service Worker is preferred but not required
- Minimum 1 year of working experience preferred
- Provide top notch customer service to internal and external customers
- Thrives in a fast paced environment multi-tasking with various tasks
- Proficient in MS Office
- Strong leadership abilities with the ability to effectively manage a team
- Proven problem-solving skills with the ability to make sound decisions under pressure
- Detail-oriented with strong organizational skills
- Knowledge of industry regulations and best practices
- Employment will be considered conditional until a clean Criminal or Vulnerable Sector Record is produced._

Note: This job description is not intended to be all-inclusive.
- _Home Instead requires proof of full vaccination against COVID-19 from all employees, with the exception of those who require accommodation under applicable human rights legislation._

Pay: From $55,000.00 per year

**Benefits**:

- Company car
- Company events
- Dental care
- Extended health care
- On-site parking
- RRSP match

**Experience**:

- Social Work or Health Care: 1 year (preferred)

Licence/Certification:

- Drivers License (required)
- Registered Practical Nurse (preferred)

Work Location: In person